Kohl'sReviews of kohls.com

Wt# come on, how you going to delay it twice. With such a big company you would think whoever the dirt bag is who handles shipping probably doesn't give a @#$% about the customer. Your online service is a BIG THUMBS DOWN. And please don't write me a cute little message with how sorry you are just please do what you say, I give you the money with no problems but it's a problem to receive what I spent my money on. I think that's an unfair deal.

What a joke the Kohls Cash is! Cashier couldn’t access it through the email you sent me and customer service didn’t know what to do either. Guess I’m just out $10.00

Cashier helpful with saving us money.

I have had some major medical things going on. I got behind I admit it. I spoke to a so called customer service rep two days ago. They literally had no clue what I was asking about my balance and amount owed. The only thing I learned was that I needed to pay a certain amount before June 6th, 2023. No word of "account closure" or anything else. In fact they said on more than one occasion in the call that if I paid a certain amount that everything would be fine and I asked if by next Friday was fine and they said yes. Today May 20th, 2023 I get notification from my credit alerts that they closed the account. No warning, no mention in the phone call. Now I sit on hold to speak to a Supervisor because even the rep I have gotten is not helpful and doesn't understand where I am coming from and feeling as if they unrightfully closed my account.

Kohls cash is a scam. I recently bought clothes and they honored clothes cash for the purchase. When I went to return they would refund it as kohls cash rather than my actual payment. It didn’t make as I didn’t want to buy anything and they were forcing to buy and not refund. The person helping was like “its up to you to use or just throw it” which I felt was not good customer service.

I’ve never been so insulted in my life. I spent quite a bit of money two weeks ago and received 15.00 in Kohls cash. It was not eligible to use for another week so it sat in my purse for two weeks. Fast forward I went to use it and they only wanted to give ne 7.00. She accused me of using part of it. I was totally insulted. I’ll never shop there again and going to close my account.

I have shopped at Kohl's for years in Michigan, Indiana and Arizona. I was going to purchase some tops that were on sale. Why won't they ship them to a home address instead of a store? There was no option for shipping to me, nor can I pick them up at the store I shop at. What is going on with Kohl's customer service?

Muszę powiedzieć, że mam same pozytywne doświadczenia z Kohl's. Kilka razy dostałem niewłaściwy przedmiot w zamówieniu, a oni pilnie pracowali, aby naprawić błąd. Obsługa klienta zawsze bardzo uprzejma i pomocna