Kohl'sReviews of kohls.com

I've been shopping at Kohl's for about 20 years now, and I cannot tell you the thousands of dollars I've spent there. Most of my wardrobe is from there. Today I went to return two pairs of pants from Amazon and the website told me that I only needed the package, nothing else. I spent over 30 mins in line and when it was finally my turn, the guy told me he needed the QR code, despite having the scan bar code on my packages. There needs to be a sign on your desk if it contradicts the website with what the requirements are on returns. There were literally 15-20 people in this line with me and no one was helping this guy with returns. I think the customer service area needs some serious work, along with their communication skills. I'll never shop there again after today. I hope they improve that department.

I had applied for a credit line, I got approved told me the card will be on my mail box within two weeks, now 6 months later few visits to the store, 4 calls, couple of chats and nothing. I called one last time and it’s to cancel my account. customer service it’s terrible absolutely terrible

I made a purchase for my grandson in May online. The items were to be shipped to Georgia, but they came to me in Washington. I did a return to sender as the items were much too large to get on the escalator in Kohl's. The order was $635. + . I placed a new order and my email popped up with the shipping address was my home address. I cancelled that order and placed a new order by phone. The topper was that I ordered his presents in April 2023 and my grandson's birthday was May 9th. He did not receive his birthday presents until well after his big Day!! I am so frustrated!! I called them and because I did return to sender, I have no receipt for the return. Their system is screwed up and I have been a loyal customer for years!! I have spent thousands! Never again!

Because i cant put zero stars i put 1. I have loved and stood by kohls for over 10 years and now i go to make a purchase with my kohls charge and 3 times my order gets cancelled. I call customer service they verify my account and that im a user and then proceed to tell me they cant help me with the purchase using my card and acccount. Yup done with kohls for good at this point because that makes zero sense so you have lost a loyal customer now

I Purchased a $30 Nike T-shirt and I washed it in cold water. I didn’t put it in the dryer and it must’ve shrunk over 2 to 3 inches absolutely ridiculous. I called the store I told them I didn’t have my receipt I had paid cash for it they said OK come back and will either exchange it or give your money back. I go there and they didn’t give me my $30 back they gave me 22.00 what a freaking joke. Do not shop at Kohl’s. It’s not worth the aggravation.

I only give 1 star because they actually gave me a credit card. I pay my bill on time every month. I shop regularly since I have a family of 4. I leave reviews regarding products I have received. They rejected all the negative ones. I recently ordered a SET OF 2 garden beds for $60 and only received one. I've received broken items (picture frame). Once their delivery service through my package containing a $200 watch under my porch. I found it about a week after I complained about it. Customer service was NOT going to help replace or help in any way. I ended up returning the watch due to it not being up to par. Idk, may have been LEFT IN THE RAIN. I just obtained a credit card from a department store that's not so woke....oh and that... They say that their off brand TEK GEAR is made in the states but after some investigation, it's actually made in China at work camps where children are working. KHOLS, I AM DONE WITH YOUR CRAP.

I’ve always had good experiences in person and online shopping with Kohl’s. The Burleson, TX store is great. I love earning rewards and Kohl’s cash for my next purchases. It was difficult at first to figure out how to pay my card payments, but since I linked my card to my account, it’s very easy.

Wow. These people are truly horrid. We moved, and apparently that’s a crime. I finally received a bill, literally yesterday and today they tell me it’s in collections. No warning. I call them, and you’d think I held them up. They were without a doubt the rudest, most unbearably condescending trolls on the planet. Spoke to me either like a criminal or a 5 years old who’s incapable of anything. Astonishing. I guess anyone who actually takes that kind of a job has seriously psychological issues that require them to talk down to people. I’ve never had a late payment in my life so I guess I never knew how this subculture works. Seriously unbelievable. I feel sorry for those in serious financial straits who get treated like petulant children and talked down to like a common criminal. I’m still in shock.