Kohl'sReviews of kohls.com

If I could give it zero stars I would. I ordered two T-shirts a week ago and the tracking says it’s awaiting pick up when I called to cancel the order a week later they told me I had to wait until the day it was supposed to arrive so that’s what I did. I was offered to rebuy the two shirts which I declined, then was told she couldn’t give me a refund until the next day, when I told her my mail had already come. I had to argue to get my money back. She said she could not send me an email saying I was getting a refund and then it might take up to two weeks to get my money back. This was my first purchase from kohls.com and it definitely will be my last. It seems to me like all the customer service representatives are in on the heist!

This website is awful. You have to constantly refresh in order just to see the project. It takes me forever to browse through the items as I have to constantly click on each item and refresh several times. For such a large company they need to invest more money in their digital infrastructure.

Misleading , coupons and offers are not honored as should be. “ rewards program “ is not accurate. I bought very expensive jewelry is many were bad quality. The last purchase was a cast iron to press steak, meat …. And I washed to use it … but after dry it … RUST showed on handle a top of it . Yucks. Also I bought makeup that wasn’t on stock and after finalizing the purchase… they emailed me that they didn’t have in stock , happens often… plus they told me that I had “ free shipping “ BUT they send me a pick up order…. About 1 hour away 2 hours going and coming back… to pick up an $6/$7 dollars item, not convenience at all. Also…. Buying at the stores became a hassle for customers…. Many employees are rude and disrespectful to customers…

I went to Kohl’s in North Smithfield, Rhode Island to return a product from Amazon. The gentleman at the counter is name is Kaleb Was very helpful. I didn’t know how to send a package back. Any took his time with me step-by-step until it was finished. You have a great worker there Don’t lose them

Terrible Store. Placed an Order it was Shipped then Order will Arrive on Friday. Magically 1 Hour from My Home The Order can't be Shipped because of The Weather in New York 80 degrees and Sunny. The Weather there talking about is Rome,NY No where near Syracuse,NY. Now I'm being told 3 days or More but Kohls don't care they got there Money they don't give a $HIT About me.

Ordered some cologne on line on the 8th of July for a birthday present here it is July 19th and still haven't got it it was a online order with a pick up in store, I called the store the supervisor told me it would be June 22 before it's available for pick up! It takes over a month to pick cologne off a shelf??? I'd shop elsewhere KOHLS IS NOT A GOOD PLACE TO SHOP! SPEND YOUR MONEY ELSEWHERE!

ordered a pair of sneakers on 7/10 delivery was due to be 7/13-7/18. I called on 7/17 because it still showed ups had not even received that package yet on the 17th. customer service said to rest assured that we will get them by the 18th. I noticed my bank was charged on the 17th AFTER I made the phone call. 18th came, no package. so I called customer service yet again and they said it was a ups issue and now to wait until the 22nd. it seems that the forgot to process my order and had I not called the 17th I would still be wondering. v now I will wait till the 22nd but GUARANTEE I will NEVER order from kohls again! if they had mistakenly forgotten to process the order OWN IT! I work in customer service as well and don't blame others for my mistake and tell the truth! HORRIBLE customer service. GOODBYE kohls!

Actually Kohls does not deserve even a one star rating. Today was my last day shopping at Kohls. Second time this happened to me and it happened to my husband and friend also. Took my Kohls coupon to the register and was told that both items were not included with coupon. Oh swimwear isn't included and this manufacturer isn't included. Sorry we are all done with this store