KoalajewelsbrandReviews of koalajewelsbrand.com

This company has no intention of improving, it's customer service is minus any positives, their products are misrepresented and they try every low way possible to ensure that you don't claim a refund. Do NOT buy from this company. Unscrupulous to say the least. I bought a so called vintage gold hand made ring reduced from £112 to £27.99. It arrived in a cheap scraggy plastic envelope and was wrapped in a bit of plastic, from China. It was a Vile brassy colour, awful. The exact same ring is at the moment advertised on Temu in China for 68 pence, the exact advert.They insist that their protocol is for the buyer to pay return costs to China, yet their misrepresentation invalidates any said policies. This company should not be touched with a 10 foot bargepole, they are scammers, absolutely do not buy from this diabolical company . They are going to continue scamming people if people aren't made aware. If I could score minus 100 for disgusting customer service and poor products then I would. Shame on this company. I am a customer who thoroughly enjoys praising good service and products, so for me to write this negative review is totally against my nature.But they 100% deserve the many complaints they've had.

Alley express rings ,fake DO NOT BUY FROM THIS SITE. Just get a 4 year old to make you them instead!

If I could give no stars I would… I was send something completely different to what I ordered, and it was complete tat! When I contacted them to tell me I was told that I had to send the item back to CHINA, at my own expense. Do not touch this company, it’s scam.

DO NOT BUY ANYTHING FROM THIS COMPANY, I placed my order on the 3rd March and still have not received it. I have asked for a refund with no success. I will keep posting until I get my money back. Disgusting!! I wish I had read reviews first before buying it looks like they have done this to loads of customers!

Koala Brand Jewellery sent me some earrings that bore almost no resemblance to the picture on their website. When I protested, they asked for my order number which I sent, and then they denied that I had bought from them - at which point all communication ceased. I have no idea where else Koala Brand jewellery sells in the UK. They say it is a British company when their goods are clearly from abroad - looks like China. There is no address, telephone number or any other means of contact apart from an email where the response seems to come from Spain or Italy. It is beyond dodgy. I thought it was odd that they didn't have reviews on their website. Now I know why. They are crooks.

I wish I had read the reviews. Took forever to come. Look cheap and not well made. So disappointed

Giving 1 star is generous! I would highly advise to AVOID buying from this company. Awful customer service. Item never received. Chased relentlessly for over 2 months and the only response I did get back was clearly an automated reply. Repeated requests for a refund were ignored. VERY DISAPPOINTED!!!!

Paid £22 for some earings. A package arrive from Temu and I was confused. It was the earings, really tacy and flimsy. Could have just gone straight to Temu and bought them for £1 if that was what I was after