KlaviyoReviews of klaviyo.com

Been using for a while, value for money.

Have been with these guys for years and after having a problem I have tried to contact their support for the last week with no response. They clearly do not value their customers. Stay Away.

Ik heb bij cleanspray.nl wat onder hun valt twee spray's gekocht om te desinfecteren maar heb tot op heden nog niets ontvangen!! Tweemaal een mail gestuurd maar ze reageren niet! Pas op onbetrouwbaar!!

We migrated from Mailchimp to Klaviyo. Got all marketing ready, payed 375 usd for 15.000 subscribers and when all is ready from marketing, stock etc we launched the campaign. Just to get our account flagged and closed. And the campaign did not get shipped! And no online chat or anything to help! DO NOT USE Klaviyo for professional use! Maybe ok for hobby users, but not for professional ecommerce.

Customer service is terrible. This is a business to business tool so they need an enterprise level customer service. Submitting a ticket and waiting 2 to 3 days for a reply or resolution is not going to cut it in today’s business world. They need to get there act together.

I wrote 3 different emails trying to ask for help on different issues, because even after following their guides for the whole day things still did not work. No response after 3 days, I paid $350 usd already on my first month. UPDATE: use the live chat feature to speak to them after u paid for a plan, and i got the solution i needed. just a bit annoying they wrote so many guides and its not very beginner friendly, u really have to spend a day or two to understand how to use klaviyo.

The "Live Chat" you're guaranteed is horrible. None of them no what they're talking about and they randomly end the call. A rep asked me to send them a pic of the issue they're platform was giving. I asked for 5 minutes to get the image. They said sure and then hung up after 45 seconds because they "didn't hear from me." Mind you, this was after waiting in the queue for 30 minutes. The platform also has so many bugs and issues, it's still in beta essentially. Only half of the services work. LOOK ELSEWHERE!

This marketing tool has really good segmentation features and automation chops. The interface is clean and easy to use. We started using it when they first started out and have seen many new features come along. The only issue I have is the data reporting and limits on the number of emails you can send. This gets in the way, but is manageable.