Hazel J.
Third order of Kittysupps Taurine now a different formula
I have had 3 orders of Kittysupps Taurine and each one has been a different formula. After the first change (from a lilic colour to orange colour) Kittysupps said they had improved the formula (No odour detected). Now on my third order it has changed again to an oatmeal colour with a very distinctive odour. So much so that my cats won't eat any wet food with the new taurine formula in it. I have reached out to the company but so far haven't received a reply. I spent CAN $92.90 for a product I cannot use. Why Kittysupps changed their formula yet again and without my knowledge, I do not know, when the previous formula worked fine and I was very happy with it.
Response from kittysuppsJun 1, 2026
Hi Hazel, Thank you for taking the time to share your feedback. We understand why this experience has been frustrating, especially after having positive experiences with previous orders and then noticing differences in the appearance and smell of later batches. As formulations and ingredient blends may occasionally be updated or refined, some customers may notice differences in color, texture, or aroma between batches. However, we understand your concern when a product that previously worked well for your cats is no longer being accepted by them. Cats can be very sensitive to even small changes in smell and taste. We also hear your frustration regarding the lack of response after reaching out for assistance, especially after purchasing a product you currently feel unable to use. Please feel free to contact us again at [email protected] so we can review your concerns and order details more closely from our side. We appreciate your feedback and the opportunity to improve. Mariel from KittySupps


