kittysuppsReviews of kittysupps.com

3.51,184 reviews
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kittysupps

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About kittysupps

kittysupps is listed under Pet Stores.

kittysupps (kittysupps.com) has 1,184 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.

Also known as: kittysupps.com
Website: kittysupps.com
Category: Pet Stores
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 43% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Damian

Jun 2, 2026

Fake Vet Endorsements and Sneaky monthly auto subsriptions - AVOID

I actually didnt plan on writing a bad review and actually told the company that I would give them the benefit of the doubt, but since they fought my very valid charge back here goes. Purchased the suppliment after reading a very compelling online recommendation from a "vet" and immediately resonated with symptoms that the "vet" claimed that it solved. I impulse purchased and immediately after purchasing, thought, hold on, I should at least look up the company first to see if they are reputable. What I found absolutely astounded me - The "vet" review I read was completely fabricated and the "vet" and clinic she "worked for" did not exist. I immediately within 30 mins emailed and requested to cancel my order. More than 24 hours later, my order was "sent" followed very quickly after with a "Sorry we cant cancel - We already sent your order" reply email. At no point was I advised that i could simply return it when it arrived. Furious, I submit the credit card charge back which I found after over a month (Standard process) was won by the company. I also after 1 month was sent a 2nd lot of the product because hey, they decided to put me on an subscription anyway even after I cancelled the first order. So sorry, but for fighting the chargeback, here's what your company deserves. Extremely dishonest company using fake vet and clinic testimonies to promote their product (would you really let your loved cat ingest a product from a company like this?). Also puts you on sneaky "monthly plans" with completely hidden auto subscriptions. Avoid at all costs. I am absolutely disgusted with the practises of this company.

Response from kittysuppsJun 3, 2026

Hi Damian, We’re sorry to hear how frustrated and disappointed this experience has left you. We understand why concerns regarding the advertising, cancellation request, chargeback outcome, and subscription experience would negatively affect your trust in the company. We also hear your concerns regarding the timing of your cancellation request and the subsequent order processing. Customers should always feel fully informed and able to manage future shipments and account preferences clearly. We understand your frustration regarding the additional shipment and subscription renewal as well, particularly after you believed your concerns had already been communicated. Feedback like this is important, and we appreciate you taking the time to explain your experience in detail. If you’d still like us to review your account, subscription status, or order history more closely, please feel free to contact us at [email protected] Mariel from KittySupps