Eternal C.
Customer Service Lies
I placed an order and quickly changed my mind. I had reached out an hour after placing my order with the specific order number asking if I could have it cancelled. Cleo responded with “ Thanks for letting me know you placed the order just an hour ago! That’s great timing because orders placed that recently often haven’t shipped yet. I’ve checked your order #1*****, and it is still in the processing stage. I’ve gone ahead and canceled it for you, so you won’t be charged or receive this shipment.” 2 days later from the confirmation I receive an email saying my order had been shipped. Honestly at a loss for words at how silly this customer service was.
Response from kittysuppsJul 21, 2026
Hi, We're very sorry to hear about your experience. We understand how frustrating it must have been to receive confirmation that your order had been canceled, only to later receive a shipping notification for the same order. We sincerely apologize for the confusion this caused. We understand why this would leave you feeling disappointed and affect your confidence in our customer support. Please feel free to contact us at [email protected] so we can review your order history and the communication you received. We'd be happy to look into what happened and assist further. Thank you for taking the time to share your feedback. Mariel from KittySupps