D. L.
Ridiculous Shameful Sham
First and only authorized order took weeks to be delivered. KittySups tracking states it has passed US Customs. Reassuring emails from various female names at KittSups that product is in route and that this is a single purchase/no subscription deal. Cat dies, product arrives, begin return process. Following week my credit card is charged for a second tub of taurine. More emails. “So sorry, immediate attention, return label sent,” and on and on like they’d make it right. Two months since first order, no resolution. But the pleasant, positive emails continue. Sham and Shame
Response from kittysuppsAug 15, 2026
Hi, We’re deeply sorry for your experience, and especially sorry to hear about the loss of your cat. We understand that dealing with shipping, an unexpected second charge, and an unresolved return and refund during such a difficult time only added to your frustration. We also understand how disappointing it is to receive repeated assurances that the issue would be handled without seeing an actual resolution. We’d like to have your order history, previous communication, return request, and second charge reviewed carefully so we can determine what happened. Please contact our support team with your order details so we can take another look at your case and work toward a resolution. Mariel from KittySupps