KITHReviews of kith.com

PRETENTIOUS. THE WAIT IS NOT WORTH IT!!! THE LINE IS A MARKETING PLOY!!! TERRIBLE STAFF!!! NOT A CUSTOMER-FOCUSED BRAND! Location: Honolulu, HI I am extremely disappointed. This is my first experience with the Kith brand and I am not impressed or pleased with the staff. The Honolulu staff is young, pretentious, and not customer or user friendly with the exception of the security guard at the entrance. The Honolulu location operates like a night club with the allure of a long line. When in fact, there were more employees than customers in the store. The staff's attitude gave off the vibe as "we" the customer were lucky to have made it into this exclusive store. That completely turned me off from purchasing anything even though there were some pieces that I would wear. They had little to no concern about the customer or in selling any of the products. It was similar to dealing with a bunch of high-schoolers who thought they were cool because they were sporting the latest popular brand. You would have thought that the employees were making more money than their customers with the air of arrogance surrounding the guided "tour" of the store. FYI, I don't need a personal guide to shop in a store that's less than 7,000 square feet. I waited in line for 2.5 hours to purchase a pair of the Nike Air Force One Hawaii edition shoe. Only to find out that they were sold out 3 days ago. I wasn't disappointed that the shoe was sold out, it's a popular shoe. However, I was confused and frustrated since there were about 12 mannequins throughout the store and in the store windows that are ALL wearing the shoe.....which means they are NOT SOLD OUT!!! I was informed by the sales rep after the 2.5 hour wait that they are not authorized to sell the shoes on the mannequins. This is terribly deceiving as it gives customers the impression that the store has the shoe in stock. Additionally, there were at least 3 employees that were wearing the exclusive shoe which again implies that KITH IS NOT CUSTOMER FOCUSED. When your employees have the product before your customers that is terrible advertising. OVERALL DISAPPOINTED AND HIGHLY RECOMMEND CUSTOMER SERVICE TRAINING FOR KITH EMPLOYEES.

I was very skeptical ordering from KITH due to the many bad reviews. But they had some shoes I really wanted so I took the chance. 1,5 day later I got my package - super fast delivery, I was informed all the way and the shoes are perfect. Remember, people with bad experiences are the only ones writing reviews. 5 stars from here! (I ordered from the EU site)

SCAMMERS. HUGE SCAMMERS. So I had to open a dispute for shoes my little sister bought with my card because they said they wouldn’t refund me. After I did so, they said they’d refund me and that I just had to send the shoes back. So I sent them back and closed my dispute and they said they refunded me. 7 business days later, they’re telling me I have to contact my bank for a refund. The shoes that were bought were over 1k$. I also have the whole conversation to prove they claimed they refunded me. Do not buy from them. Horrible, horrible customer service and liars.

I simply wanted to return items from my order. I sent an email to the customer service on the same day as I received the items. May 3rd. No answer. Reminded them May 10th. On May 11th I got the first answer, a generic answer with a link to a return form. The return form did not work. It gave an error. I sent a new email the same day. Got an answer the day after with a request for which items I want to return for a manual return. I answered the same day. May 12th. No answer for several days. Reminded them May 27th. Reminded them again June 4th. And again June 8th. On June 9th I got an answer, to tell them which items I want to return (again). I answered the same day. No answer from them. Reminded them on June 14th. On June 15th I send a new email with a summary of my experience so far and a request for help to return also with my telephone number. I got an answer the same day. Now I was instructed to send the items myself and they would refund my shipping expenses. I asked in return for the address. I did not get an answer. So I looked at the Proforma that was in my order. And tried the first address. On June 22nd I got an answer to the address email, I was only informed that I had to return within 30 days. I sent an email asking if they had seen all my emails from the beginning and questioned them about the time limit. It is according to EU law that is has to be initiated within 14 days, not returned. After about 2 weeks I got the items back and UPS said the company has moved. I then tried the second adress. The items were then recieved on July the 5th at the Kith warehouse. I had printed all the emails and put them in the box also. Since then I heard nothing. No money returned, no answer to the last email. I reminded the customer service today, August 7th. My order number was GE1116066481NL. KITH please help me. 600 € worth of clothes gone. UPDATE: After contacting the US customer care (twitter) I got the full refund for the order but not the return shipping that I paid myself and was promised to be compensated for by the EU costomer care. I got a gift card for 25€ on top of the refund, no more. If I use it I am still missing about 35€. Second update: I got another 35€ in gift card. Thanks

J’habite en Belgique. J’ai commandé samedi 24/07/2021 et j’ai reçu mon colis mardi 27/07, soit 3 jours après ! Lorsque vous commandez en Europe, la livraison est faite à partir de l’Hollande. J’ai évidemment lu les avis de ce site mais il faut toujours faire sa propre expérience avant d’émettre un jugement, on ne peut pas se contenter de répéter. Donc voila, satisfait de tout, c’est pourquoi je mets 5 étoiles. If you want translate , google it.

I ordered a really hard to get pairs of Nikes on a Thursday and they came the following Monday. No issue at all.

Had an issue with sizing initially on a limited release pair of sneakers. Although difficult at first, once in touch with Andy and his team it got resolved professionally. Really pleased with how they dealt with the matter which was seemingly out of their control. will definitely shop again.

Very well designed website without a hint of care for the customers. You won’t be able to get the money back or even talk to a real person. The worst.