KITHReviews of kith.com

Response from KITHNov 21, 2025

Thank you for taking the time to share your feedback. We’re sorry to hear about the confusion surrounding your Drawing wins, and we appreciate the opportunity to clarify things. Regarding the timing of your shipment, the product page for these Drawing items includes a two-week delivery disclaimer. Your orders are still within that stated window - so sorry if this was missed. We did want to note that our support team replied to both of your inquiries — once on 11/13 and again yesterday. That said, we’ve already followed up again directly on your existing ticket, and we'll ensure everything is handled smoothly!

Response from KITHNov 19, 2025

Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and that our service did not meet your expectations. This is certainly not the level of service we aim to provide. We’d really appreciate the chance to look into what happened and make things right. If you could share a bit more information with us at [email protected] our team would be happy to review the situation. Thank you again for bringing this to our attention. We hope to have the opportunity to improve your experience.

Response from KITHNov 21, 2025

Thank you for taking the time to leave your feedback, and we’re sorry to hear about your frustration. We do want to clarify that the sizing details, including full measurements and conversion charts, are listed directly on each product page to help customers choose the correct size before purchasing. We understand sizing can still be tricky at times, and we’re always here to assist with any questions. Regarding your interaction with our Customer Experience team, we’re sorry if the explanation felt repetitive. Unita’s goal was to provide clarity on our policies, including return fees for international orders, which follow UK return laws and are outlined during checkout. We’ll share your feedback with the team so we can continue improving how we communicate. We truly appreciate you sharing your experience, and if there’s anything further we can help with, please don’t hesitate to reach out.

Response from KITHNov 11, 2025

We’re truly sorry to hear about your experience and appreciate you bringing this to our attention. We want to reassure you that Kith does not sell used or pre-owned footwear. All products are received directly from our brand partners and shipped in new condition. In rare cases, a pair may have been returned in used condition and slipped through return processing. That said, this is never the standard we aim to deliver, and we understand how disappointing it can be to receive an item that doesn’t meet expectations. We’re glad we were able to connect with you directly and assist in resolving this matter. Our team always strives to ensure every customer receives the highest level of care and that any concerns are handled promptly and thoroughly. Thank you again for your feedback - it helps us continue to uphold the level of quality and service our customers expect from Kith.

Response from KITHNov 3, 2025

Thank you for your feedback. We’re sorry the return process wasn’t as smooth as expected. The €20 return shipping fee, stated in our EU return policy, covers international handling costs and is dependent on your location. We value your input and are always working to improve our return process.

Response from KITHNov 3, 2025

We’re truly sorry to hear about your experience and appreciate you taking the time to share this feedback. What you’ve described is a very rare occurrence and not the standard we aim to uphold. While we don’t offer direct replacements for international orders, we always issue refunds to the original payment method so customers can repurchase the correct item if it’s available. It sounds like there may have been a mix-up with your return processing, and we’d like to get that resolved right away. Please reach out to our support team with your order details so we can review your case and ensure the refund is correctly issued. We value your feedback and are committed to improving both our accuracy and our service experience.

Response from KITHOct 15, 2025

Thank you for your feedback and we’re sorry to hear the item didn’t fit as expected. We understand it can be disappointing when a gift doesn’t work out. For future orders, our 14 day return policy is displayed on every product page as well as in our Help Center and follows UK online return regulations. Our team is always here to help with sizing or fit questions in the future, and we’d love the chance to assist you next time.