Kirkland'sReviews of kirklands.com

I loved kirklands products at lease that's what I thought until I purchased this wreath. The wreath is called Tricolor yarrow orb swag item # 306461. When I received the item all the wreath products was coming off in crumbles not only in the box but every where in the house. This left the wreath look awful and bald spot areas. Just a eyesore. When I complained to customers service they gave me such a hard time, I had to upload pictures and write a email the product was less then $20. I purchase from kirklands at least 3 times a month, why would you want to lose a loyal customer over this is beyond me. PLEASE DO NOT BUY THIS PRODUCTS YOU WILL REGRET IT!!!

How about the Kirkland owners use the Kirkland toilet paper and see for themselves just how awful it is. It’s like using cray paper but 50x worse. I don’t care that there is more paper. Doesn’t make it any better!!!!

I placed an online order with Kirkland, but out of the three items I ordered. I only received two. The third item shows as delivered, but it was never actually delivered. I checked my ring camera footage and no one came to deliver anything on the date they claim. When I contacted customer service, they told me there was nothing they could do and advise me to dispute the charge with my credit card company. Based on this experience, I will never order from Kirkland again and would not recommend anyone else do so neither.

I went to Kirklands Store planning to buy a washable runner. I found one that is on sale. Actually, I been eyeing that rug the last time I was there and I was glad they still have it in the store. I asked for assistance for the color that I like and told the salesperson to leave it on the register while I'm still looking around. When I was ready to pay the rug was no longer there. I've seen one on top of the counter but it was not the color that I choose. The lady that was helping me happens to be the store manager and she couldn't find it. As a manager she must know what's going on in the store. She didn't even asked anyone where it was. Instead, she went to the floor, grab the display item and give it to me. I said no, that is not what I picked, I want the one that is still wrapped. I felt bad, disappointed and humiliated. She apologize but her tone of voice was harsh. I have a doubt she allowed to switch the color and sold it to another customer. She is very authoritative. This is not the first time I've encounter this kind of behavior from her. The last time I went shopping it was her assisting me. She put-out the jar to the floor for display without asking if I'm going to buy it. I said, "I'm going to buy that jar". She is pretending to be nice but in reality she is very rude. Could not imagine a small town like Ocala, Florida has this kind of business running around the area. Where people have no choice but to accept this kind of terrible customer service. I hope the management of this company will "ALWAYS" value their customers more than anything else. They need to train their managers and salesperson to a world class customer service.

Placed my order on September 1 online and waited two weeks. Payment was taken from my bank on September 13 and then immediately after I got an email saying the product was damaged and they were sending a replacement. Two days later on the 15th | get an email stating that my order has been canceled yet l still have no refund. I called and I spoke to the customer service agent Tavia. She was extremely rude, unhelpful, unpleasant and unapologetic. She kept talking over me and repeating what she had already said like I was dumb. I felt personally attacked just for wanting to know what had happened with my order and so I recommended that she get a new Career potentially as a janitor which would have very little customer contact... obviously I was very upset at this point, and then she hung up on me. This has been a very horrible customer experience from Kirkland.

I usually purchase in store however this time the items I wanted were not in store. I ordered on 9/2. A shipping label was created on 9/3. The next transaction was 9/12 and it says on its way from California. No delivery date is given. I emailed FedEx and Kirkland’s and got a bounce back that I would be contacted shortly. Two days later and I am still waiting. I called customer service a few minutes ago and she apologized that it was late and suggested I call FedEx. I asked for other shipping options and was told there were none. I said, so don’t order on line and she said yep…buy in the store. I shared about my email and she said they are very busy and they are answered in the order they are received. Lesson learned…

I’m only writing this because today is Sept 11th and I placed an order on Sept 6th on Sept 9th I received an email stating order processing. Not sure how long it takes to process an order but I read the email and it said 4-7 business days I should receive so I’m going with the 7 business days. However, what I’d like to know 7 business days from when? Hopefully I get my order before September 23 if not it will be upsetting because I need the coffee table to complete a home design project. My bad I didn’t read these reviews prior because I loved shopping inside there stores years ago but wouldn’t have order online.

Absolutely the worst customer service I have experienced. I ordered a product on 7/30. I received an email on 8/4 that my product had shipped. 3 weeks passed by and I realized I still had not recieved my product. I called FedEx, as the tracking information showed no movement whatsoever. FedEx had no information to give. I then sent an email to Kirkland’s Customer Service. I was told that I had to wait 15 business days before my item was considered lost. 15 business days from 8/4 would have been the 23rd of this month. I call the actual customer service number for Kirklands, they then decide to say that it’s 15 business days from every Monday which would make the date of 8/26. The customer service rep then tried to argue with me, as I stated I have proof in an email my item was shipped on the 4th of August, and the Rep was giving me a different date. I asked to speak to a supervisor and was then told that this isn’t how they operate and a supervisor will contact me around 24 to 48 business hours. I will never shop with Kirkland’s again. Please save yourself the time and do not order online. The customer service rep then stated that I can’t even request a refund until Monday the 26th. This is almost like theft for them to hold your money with no recieved item. They do not know how to operate effectively or treat their customers. Absolutely disgusted.