Kirkland'sReviews of kirklands.com

How about the Kirkland owners use the Kirkland toilet paper and see for themselves just how awful it is. It’s like using cray paper but 50x worse. I don’t care that there is more paper. Doesn’t make it any better!!!!

I’m only writing this because today is Sept 11th and I placed an order on Sept 6th on Sept 9th I received an email stating order processing. Not sure how long it takes to process an order but I read the email and it said 4-7 business days I should receive so I’m going with the 7 business days. However, what I’d like to know 7 business days from when? Hopefully I get my order before September 23 if not it will be upsetting because I need the coffee table to complete a home design project. My bad I didn’t read these reviews prior because I loved shopping inside there stores years ago but wouldn’t have order online.

Kirkland.com every day kept asking me to confirm my address and asking all my bank details for the postage. There was a pic of a box an I had ordered something but its scam e mail

I purchased an art piece on clearance at the Peachtree City location. I received an online notification it was reduced by $40. I then went to the store to ask for credit of this amount.The manager said she could not give credit since it was clearance. I guess when I asked for the corporate contact info she took this as a personal attack. It became apparent when I asked for help looking at another large item, on clearance for $200. She and another salesperson totally ignored me. When I approached her again she became hostile and combative. She walked away, refusing to assist me. Needless to say I will be spending my money elsewhere. It’s unfortunate when managers believe the customer has no right to pursue request. Instead they take it to a personal level.

This company is horrible, I would never order from there again. My items took about 4 weeks to arrive and every single item came completely damaged. My candles were completely smashed and I cut myself on the glass. I called and they said I need to return the items (minus the smashed candles) back for a replacement or refund. I'm still waiting on a refund for my items.

The day after placing an online order with Kirkland's, the same items were advertised at 20% discount. I had not even received the merchandise, but called Kirkland's to inquire about price adjustment. Customer rep indicated that seasonal items are not subject to price adjustment and apologized. Save your apologies, Kirkland's, other stores exhibit more customer service and will honor such price adjustments. I politely told the rep to note in her file that I may return the items, I will unsubscribe from Kirkland's website, I will make no future purchases and I will share my experience. That is the purpose of this post. I would not recommend Kirkland's.