Kirkland'sReviews of kirklands.com

I have never ordered or even visited this website, yet my phone number were added to a spam list that I had to unsubscribe from.

This website is a big scam. Whatever you order you either never receive or gets damage. I made multiple attempts and they always failed.

DO NOT ORDER FURNITURE TO BE DELIVERED FROM THIS STORE. I ordered a couch on November 30th. Their claim is it takes 4-7 business days to be shipped. It is now January 14th and I still do not have my couch. I have called multiple times to inquire. They will not allow you to speak to a supervisor. They won't give my money back as they are blaming Fed Ex for not delivering the couch and they said If I request my money back, they won't give it to me until Fed Ex locates the couch and sends it back to them. Problem is, Fed Ex says they don't have the couch. I requested a supervisor to call me three weeks ago. Still no call. I requested a Fed Ex agent to contact me, no contact made. I am beside myself with this issues. Do yourself a favor, DO NOT ORDER FURNITURE FROM THEM UNLESS YOU CAN PERSONALLY PICK IT UP.

I ordered an item on 12/29/24. It said should arrive 4-7 days and I would be notified when it shipped. When I had heard nothing by Jan. 7th I called customer service. The lady was very understanding, but could not figure out why my order had not shipped and told me that someone at the next level would have to get back to me in 2 to 3 business days. I found that annoying and called back a couple of hours later and spoke to a gentleman who said I had no choice but to wait for the next department to contact me. So I asked to cancel the order. He said that also could not be done and I had to wait for the next department to get in touch with me first then it could be canceled. There was no supervisor that I could speak to regarding this. Pretty much a so sad too bad situation. Horrible customer service.

I believe Kirkland's is misleading In their ship to home orders. I ordered on 11/27 saying 3-7 business days. I had several phone calls to customer service after seeing FedX not updated since placing order. Customer service agent was very rude!! My order online says shipping from TN she said No California... Big difference! Will NEVER order from here again!!! Terrible customer service!!!!

I placed an order on 11/7 and rcvd an email on 11/10 stating my order is on the way. Today is 11/21 still no merchandise. I called customer service today and the rep was very rude and not helpful whatsoever, she also hung up the phone. They are blaming the courier so I called fedex who stated they do not have my package and the label was created by the store. Not sure how long it takes to process an order. I should have checked the reviews before placing an online with Kirklands. The rate they are going soon they will be going out of business. Props to Amazon

I ordered several items online and received them on 11/15/2024. On item, a lantern had 2 broken glass panels which I reported to their customer service phone number on 11/16/2024, requesting a replacement lantern. They requested I send a picture of damaged item via an email which they sent me. 6 emails later and 2 phone conversations and emailing of picture on 11/16/2024, I received another email reply on 11/20/2024. This one asks me to respond to their email with more pictures of damaged item IN A DIFFERENT FORMAT.???????? What can that mean??? I had sent picture from my camera phone via email in .mp4 format. Lesson learned: Never buy from Kirkland online. What a shame because they have some good products.

Kirkland’s delivery speed is so poor! One time I made an order online to be delivered to the store I couldn’t believe it took almost a month for the order to come in. I ordered again bc they had the best price on the products I wanted but it was with great consideration bc I knew it would probably be forever before I received my items. Well sure enough should have just paid the extra money to buy the items from another retailer to get them in a more reasonable time. Well anyway with online shopping being the preferred way of shopping these days Kirkland’s needs to get inline with the competition as their shipping speeds really need to be addressed. Oh I opted to just make my purchase with another retailer paying more just to get it sooner. I am sure I will still get the items from the other retailer in first although they were purchased way after my purchase with Kirkland’s.