Kirkland'sReviews of kirklands.com

I don’t recommend getting things shipped from them. It took a month to receive my shipment and my $100 item came broken. They put my fragile order in a box without any protection. I’ve been in contact with them for an additional two weeks and they still haven’t made it right and have been very rude ☹️

I bought a $140 floor mirror on 7/28/20, and after 3.5 weeks of "processing" they canceled my order out of the blue. I've tried emailing and calling but I'm unable to get through to anyone regarding this issue. Stay away from their online store if you ever want to see the things you buy

I would not even give one star unless I had too. I purchased a mirror from the Clovis, Ca. location around 6 months ago prior to the Covid-19 outbreak and closure of all shopping malls. Within that time we tried to put it up according to the instructions on the back of the mirror and the piece that was to be screwed into the wall fell off. We tried to return it recently and were told we could only exchange it for merchandise in the store. I was not expecting a refund but they did not even offer store credit. The woman that was trying to help us was incredibly nice but the Asian gentleman was extremely rude and disrespectful. I would love to shop and purchase items in your store as it looks as if you have a beautiful selection of merchandise but I refuse to EVER walk into one of your stores in the future.

The day after placing an online order with Kirkland's, the same items were advertised at 20% discount. I had not even received the merchandise, but called Kirkland's to inquire about price adjustment. Customer rep indicated that seasonal items are not subject to price adjustment and apologized. Save your apologies, Kirkland's, other stores exhibit more customer service and will honor such price adjustments. I politely told the rep to note in her file that I may return the items, I will unsubscribe from Kirkland's website, I will make no future purchases and I will share my experience. That is the purpose of this post. I would not recommend Kirkland's.

I ordered multi vitamins from their website and I like it. Highly recommended!

I purchased a wall decoration for above my television. I wasn't sure if it was the right size but, since I was there, I decided to buy it and try it. I figured if it was too large, I was able to return it without an issue. Upon taking it home, I realized it was way to large and there was no where in the house for me to put it (things tend to look smaller in the store). I went to the store to return the sign only to be told it was a "green tag" item and I was unable to return it. The cashier told me when I bought the decoration that the employee should have told me but she was unable to return it. Had the original employee told me I couldn't return this, I would have went home and measured first. I am now stuck with an item that I cannot use and have no one to give it to. I contacted customer support to see if this could be resolved only to basically be told "oh well, they should have told you but they didn't." To be told green tag items are not returnable until after I purchase the item is absolutely unacceptable. I have never purchased a green tag item from Kirklands before so I had no idea these items were nonreturnable. I would have even been okay with store credit to make up for the employees lack of knowledge. I will NEVER shop at a Kirkland's store again. Extremely rude customer service that are not interested in helping.

I too had a bad experience with the website. I shop at the Algonquin IL location. I could not purchase anything and it said nothing was available to pick up (curbside) at the store. I understand these are unusual times but NOTHING in the store? I called the store and was not aware of their hours or if anyone would even be there as it was a holiday but Donna picked up. It was an hour before they opened and she took the sku from what I wanted, checked to see if they had it in stock and called me back to let me know she'd hold it and the procedures for pick up with the virus. I was very impressed with her service. Thank you.

Kirklands stands somewhere between a scam and an absolute joke of a company for me at this point. I placed an order over a month ago, when the website description said the item would ship within 4-7 business days. For WEEKS, the order status was stuck in a perpetual "order confirmed" state with no shipping ETAs or updates. Three weeks later, Kirklands supposedly shipped the order but it never arrived. After waiting two weeks - and over a dozen calls waiting on hold to speak with a customer service rep - they FINALLY replaced the order. Which, in turn, is again taking close to a month. It's been almost TWO MONTHS since I placed my $100+ order and it's stuck in "order confirmed" status. They refuse to cancel the order, even though they say it may not ship for another week, so I'm basically left with no choice but to wait. They have my money, and I have no product. I HATE this company. Loathe it. If you have any desire to receive your product in a timely manner - or receive any kind of accurate order/shipping updates, run for the hills and FAR AWAY from this company.