Kirkland'sReviews of kirklands.com

Horrible customer service. They deserve not even 1 star. Got my shipment in the mail and it was the wrong product. Call their customer service and their response is to take pictures of the product and the shipping slip and send an email to the returns where they will take care of it. The customer service person can not make the order right. It’s been 5 days since I initiated the request and still waiting. There is no accountability for a careless error . Person could not even double check what the box indicated it was and compare it to the shipping label. Will never order from this poorly managed company again.

Terrible service. Waited for call back 3 separate times and none came. Was sent to "corporate high priority " to help with order and never heard back. Will never order from this joke of a company.

Most HORRIBLE CUSTOMER SERVICE ON THE PLANET. I ordered two things from them, a frame and also a table center piece for Christmas. Received ONLY ONE TRACKING NUMBER… ended up not receiving the order. It got somewhat lost. They told me that both of the orders were shipped out to me on different days.. which is NOT TRUE? Because I received only one tracking.. not two… then when I told them that I never received anything they told me there’s nothing they can do. They wouldn’t give me a replacement, nor would they refund me the money. Told me to go to my bank and dispute the transaction. This is sickening. I’ll never shop from them again.

They have earned a “needs to improve.” I ordered a desk and file cabinet in natural wood tone and they sent a dark walnut. For some reason, even though it’s two pieces, they send it all in one heavy awkward box. I reached out via email -no reply. And when I called their (so called) customer service, I was given the option of entering my phone number to receive a call back…guess what? No call back. So now I face the prospect of lugging this unnaturally hefty box somewhere for return…but I dont know because they’ve never replied to my email or call. Save your sanity, skip Kirkland’s.

I tried to order the same item, a clock, 4 times. First time I received a picture frame. Second it was “lost” third time it was broken and 4th time they cancelled my order. They said it was because they “couldn’t find one” yet it’s still on their website a week later. When I discuss these issues with Kirkland’s employees, in store and by phone, all I get is I’m sorry. After the 4th time I expect more than that. There are too many other places to shop with much better customer appreciation. I have spent a lot of money in this store. Not anymore!

Questionable e-commerce business practices. Ordered item 09.29 with shipping notice of 5-8 days. On 09.30 received email stating item shipped with expected delivery date of “by EOB 10.06”. Up through evening of 10.06 tracking remain unchanged but never received item. Contacted customer service 4 times for update: never received return communication. Call this morning to hear—“FedEx has 15 business days to pick up item and process for delivery AND if they do not pick up in that time period I can receive a refund or I can REORDER the item! Wait, what??? In the meantime Kirklands has received my money and I’ve no item or promise of an item to show for it. Why no immediate refund? Why do they give FedEx 15 days to pick up item for delivery? Why do they say an item has shipped, provide a delivery date when clearly there is none? The worst retail, e-commerce experience I’ve ever had. Will never purchase from Kirkland online again!

Ordered a Mirror online for Store Delivery as they could not for some reason deliver this to my home. It came, was too big for my vehicle therefore i did a store return. I would have expected it to be refunded to my credit card immediately or within a reasonable amount of time. It still has not been refunded, called customer service they are completely inept. I love the store, but i would NEVER order online from this company every again. UPDATE Issue has been resolved

I tried ordering something online from my cellphone. On the payment page I entered my credit card number and hit “place order” and it said that I needed to correct the errors in red. I didn’t see anything highlighted in red, but stupid me I re-entered my card number again. The same message came up so I unfortunately did it a third time and got the same message! So I gave up but then I logged into my bank account and saw that kirklands had debited my account 3 times!!! I checked my email for an order confirmation from kirklands but got nothing! So I called them. They said my order didn’t go through and it would send a request over to get the charges reversed!! They said you can’t order things from your phone using certain search engines like Safari!!! What kind of crappy company doesn’t let you order from a cellphone!!! And now I need to wait for these charges to reverse even though the money is already deducted from my available funds! They said it could take 3-5 business days for it to get reversed! I will never ever attempt another order from this company again!!