Kirkland'sReviews of kirklands.com

The online reps don’t care. It took 2 days to get through and when I asked a question about a (not shipping) but a (delivery charge) i was told to go on the website and click on a ? Mark for the answer it was stupid. After several attempts and not getting reasonable answers I told the girl to remove me from their loyalty program and I’d just go to Hobby Lobby. She was happy to process my request she said. Good riddens! And businesses wonder why we order from Amazon. Because we don’t have to deal with attitudes!

I received a text from Kirkland's regarding their Memorial Day Sale, I don't know what happened to Kirkland's. I have ordered from them for years, they have the absolute ugliest items online. No thank you

I placed an online order on 1/11/2020 with an expected ship date of 01/15/2020. The FedEx tracking number provided just says "pending" and has not been updated since 11/12/2020. I've called Kirkland's, sent follow-up emails, and have chatted with an online rep to have them all tell me there is no update on my order. The latest explanation for not receiving my order is that FedEx is now holding the packages for up to 3 weeks and if I do not receive an update by 3 weeks then they can issue a refund. When I spoke to a Kirklands customer service rep last week they told me that FedEx was holding packages for 15 days and if I don't hear back within 15 days then the order could be cancelled. It has been a nightmare dealing with this company. I don't even want my order anymore as I doubt I'm ever going to receive it. I just want to cancel the order and never have to deal with this awful company ever again.

I wish I could leave a comment without a star! And I wish I had read these comments before I ordered online. I placed my online order, three days later the shipping label was printed. But it is now 4 weeks later and my order still hasn't left it shipping location. WTH! Never ever again!!! Horrible customer service, why do you even offer online shopping??

This company is horrible, I would never order from there again. My items took about 4 weeks to arrive and every single item came completely damaged. My candles were completely smashed and I cut myself on the glass. I called and they said I need to return the items (minus the smashed candles) back for a replacement or refund. I'm still waiting on a refund for my items.

Where do I begin. Cute stuff? Sure. Will you ever receive it? Probably not. Placed an order a month ago, got zero communication on items or any updates for that matter. I have called customer service 7+ times to discuss my order. Now a month later, 2 items are no longer in stock and the rest of the items are in limbo somewhere without any updated tracking label (FedEx tracking label provided a week ago and the package has not moved). Hit or miss with customer service representatives and corporate also gives the runaround. Don't bother with the callback option, they will get to you the next day. Total waste of time. Save your money!

I placed an order August 18th, and still have yet to receive my order. I called the store (this is not their fault), and it won't be in this week. Which now means the earliest I could get it IF it's on the truck is Thursday, October 8th. 7.5 weeks later. I have emailed 4 times to customer service and received one response. Poor poor customer service. I would have never placed an order with them if I had known I would not receive my order and get no communication about it.

My son and I went into Kirkland’s In Gadsden Alabama tonight unaware they would be closing in 10 minutes we were rudely informed as we entered by a employee I said okay we are just going to make a quick trip through since my son just purchased his 1st house. Neither me Or my son had a face mask on I have COPD and am not able to wear one after about 3 minutes in the store we were informed by the same rude employee that had her face mask under her nose that we would have to leave because we didn’t have a mask on we were never asked if there was a reason we couldn’t wear a mask nothing. My son is a detective and all was recorded on his body cam. We left the store but as we were leaving We noticed there was another employee with no face covering on at all. We would not have made them stay over there 7:00 closing time they lady was very disrespectful and was bothered that we were there so close to closing time. Both employees were African American and we are Caucasian makes me wonder if we were African American would we have been treated differently. We may turn in the video footage to a lawyer due to feeling as we were discriminated against. Very disappointed on this conduct I have spent a ton of money at this store over the years NEVER again.