Catherine P.
management here is a joke
The store in Castle Rock, CO on Promenade Parkway is an absolute disaster. Their corporate office should be ashamed to have their company logo on the building. The sheer laziness of their staff is disgraceful. I have never taken the time to negatively review a grocery store but this kind of behavior has got to be addressed. The town of Castle Rock is one of the nicest communities in the country. First I want to address the deli. A prime example of our frustration is our experience tonight. I sent my husband to this location tonight to pick up some corned beef and rye bread for some sandwiches for dinner and for his lunches this week. He specifically requested it "thin: almost shaved. Somewhere between shaved and the thinnest they can slice it". I have a medical condition in which I don't digest food the way other people do as well as two members of our family suffer from dry mouth. He made the trip with plenty of time for them to process his order. He came home and $40 later in corned beef, it's sliced about 2mm thick. It's clear that the employees have it in their head that they can save time by cutting it thick and have to move their arms less to get to 2 lbs. Now, I realize you'll have to move your arms twice or maybe even three times as much to accommodate our request but having been in customer service for nearly 30 years, I know that if you don't do it right, you'll end up doing it right the second time. I'm beyond disappointed in the lack of service in this store. Ordering online and picking up here takes forever. Items are expired so check your labels. Management is a mess. These issues should be resolved by now. Roll the staff that doesn't want to do the job they're hired to do and put some pride into your company you represent everyday. So funny how they have no trouble accepting their paychecks from the corporation they work daily to run to the ground.