King Soopers/City MarketReviews of kingsoopers.com

KS at 80th & Wadsworth Blvd in Arvada has gotten so bad with long lines, lack of scanners at self check out and lack of staff to help with issues makes shopping a chore. I have shopped at this store for 39 years and have seen it go downhill especially after the last strike.

I went to a King Soopers on Woodman Road in Colorado Springs, CO, specifically to buy one item. I spent $122 including for that one item. When I unloaded my groceries at home that one item was not in my bags. I called the store.  I asked to speak to a manager, and when I was connected, he connected me to a head clerk or something. I told both men what had happened and asked that the item be delivered to my front door. I explained that I am a senior citizen and have had food delivered to me in the past. However, both of them insisted that they do not have a delivery service that could deliver that item. I called customer service for King Soopers, or maybe Kroger and talked to a very condescending woman who also sounded very bored and she gave me the brilliant advice that I should check my groceries bags before I leave the store. Does that mean I need to stand there and unpack every bag and then repack them before I leave the store every time I buy groceries? She also sounded very bored and refused to deliver that one item to my house. She gave me credit on my account. All three people with whom I spoke sounded very condescending and bored and I plan to never shop at a King Soopers again as long as I live. If any of them had even used a kinder or more helpful tone of voice rather than speaking in a condescending and bored manner to me, I wouldn’t have this opinion. All of the staff expect me to drive to a King Soopers and pick up the one item wasting 30 minutes or more of my time. One of the staff should have offered to have the item delivered to my front door. The mistake was theirs, not mine. I guess King Soopers has not heard of the concept of good customer service.

This supermarket had everything I needed in one place, from groceries to household items. Checkout was quick and easy.

Not sure if anybody else has had this issue, but now twice I have used coupons, once with a live cashier and once at self checkout and the coupon was scanned and appeared on the screen as if it was accepted. Later when I looked at my receipt only 1 coupon was utilized when I had scanned 4. Like I mentioned, this happened twice at two different King Soopers which makes me think this is a corporate issue.

King Soopers in Pueblo North offered a great shopping experience today, 7/22/25. This was our 4th visit to this store and we come from Pueblo West (around a 20 mile drive r/t) due to the store being clean and well-organized, making it easy to find everything. The staff is friendly and helpful, and checkout was quick. Two particular staff members who deserve a special recognition: Jayleen and Krystal, both employees have shown excellent customer service skills, amazing problem solving skills and most importantly customer satisfaction skills. Thank you to the both of them for making our shop experience pleasant. In addition to the great staff the fresh produce selection and variety of items were especially appreciated as this is the main reason for traveling from PW. It's our go-to grocery store and I highly recommend them.

Welcome to the "Your ignorant, don't know the law, and I'm the big giant security thug at the front door" King Soopers. Big giant Security azzhole at the front door checking customers receipts , and when you challenge him by telling him Kroger has numerous cameras watching your transactions he gets upset, because he can't use his "rent a cop" authority to hassle Krogers customers. You DO NOT have to show your receipts as Kings loss prevention has all your transactions on video. I also find it extremely comical that this store on Centennial (in a very high income bracket zip code) is being hit so hard from shoplifting that they need a Rent a Cop at the front door. Remember when Loss Prevention had balls, and did their job? I do. Want to call Denver corporate and file a complaint? Go ahead, plan on being on hold, and hung up on--to get your issue(s) resolved. Then you can call back, get rerouted to a call center that's NOT connected to the corporate office for your issue to go unresolved. Lloyd King would be turning over in his grave right now knowing that Kroger has 466 million dollars made last quarter, and this crap is being pulled here at this store. Shameful is all it is, while providing Centennial store with a piss poor reputation. Maybe it's all the millionaires behind the store in Kissing Camels that are shoplifting.....hmmmm.

TWICE in six months some moron somehow charged another customers order to me. They charged an order of 175 dollars, which overdrafted my account. King Soopers first didn’t want to refund me then I had to tell them to, and they said it would be 2-5 days, I don’t know why it wasn’t immediate. I told them I’d overdraft FOUR TIMES and every cs rep said it was on the way. It’s 6 days later no refund and 240$ in overdraft charges. I’m never giving them another dollar. As bad as Instacart is, you’re so much better off using them. UPDATE - Two weeks later still no refund that 7 people have said was processed and on the way and I got an email saying the refund was not approved

The Kingsoopers on Martin Luther King jk in central park has the worst employees. If they dislike their jobs so much, might as well go look for a different job. I visited today on May 6, 2025, the chubby light skin girl with blonde curly hair working self check out had an altitude for asking her a question. The security guard asking for my receipt, after standing there and seeing that i scanned everything. And i was the only person they requested to see a receipt from. If i wanted to steal, I would have ran out the door! I am a hard working, tax paying citizen, there is no need for them to profile me, for asking questions about prices that are not ringing up as they are on the sign.