King Soopers/City MarketReviews of kingsoopers.com

website is terrible. the 'keep me logged in' function has been broken for years. it's one of the worst maintained websites i've ever seen from a legitimate 'business'.

This place is a TOTAL SCAM! I will NEVER be back at this, poor excuse of a grocery store! They are one of many, using false ad prices and advertising to get you into their Lair and when you make an extra trip to go back with your receipt, to show an incompetent woman at Customer Service, which DOESN'T EXSIST HERE! She tells you some BS, that makes ABSOLUTELY NO SENSE, on how they are going to keep, YOUR STOLEN MONEY, IN THEIR POCKET!! NEVER SHOP HERE!! UNLESS YOU ENJOY BEING FINANCIALLY RAPED!!

Nitwit Kroger (of which King Soopers is a division) is pushing online ordering and offered me a substantial discount to place such an order. The website is so clunky it doesn't even offer the option of placing items directly into a grocery cart, but after saving them to a shopping list, I was then able to transfer the contents to my grocery cart. I had chosen eight items totaling over $70 and then tried to check out, only to have the website tell me that there were no items in my shopping cart and that each of the items I had selected wasn't available. They included Kroger brand milk, ground beef, and coffee -- there's no way that none of them were in stock! Kroger's customer service was of no help whatsoever, oblivious of the problem entirely and unable to do anything about it anyway. In chat, a rep tried to tell me that items may not be in inventory -- in this case, every single item I wanted to buy, including Kroger's own milk, ground beef, and coffee. I'm certain that local stores are not sold out of these items and that there is a problem with the web site -- how crazy it is to try to drive customers to place orders online when the software does not function!

There were no dividers at the self checkout line on 25701 E. Smoky Hill Road in Aurora. The lady in front of me had lots of groceries. The clerk was rude with her tone asking me to wait. Dividers would have solved the problem but once again no dividers. Around 6:30 am.

I waited 5 minutes as the ONLY person in line and Mary at the service desk wouldn't even look at my face. Decided to leave. How miserable do you have to be as a human to treat others that way.

King Soopers 100 W Littleton Blvd, Littleton Very poor customer service. I bought a can of tomatoes for $3 that was past its expiration date. I came with a check to return the money, but was refused by Front End Supervisor Linda. She said that the item was purchased at another King Soopers store, and according to their store policy, they do not refund money for expired goods. She claimed that the information online about returns to any store was false. When I asked to speak to the store manager or another manager, I was told that there were no managers at work at 1 PM and that nobody knew when they would be back to work. Conclusion: I bought an expired product, and the return request was denied.

I went to a King Soopers on Woodman Road in Colorado Springs, CO, specifically to buy one item. I spent $122 including for that one item. When I unloaded my groceries at home that one item was not in my bags. I called the store.  I asked to speak to a manager, and when I was connected, he connected me to a head clerk or something. I told both men what had happened and asked that the item be delivered to my front door. I explained that I am a senior citizen and have had food delivered to me in the past. However, both of them insisted that they do not have a delivery service that could deliver that item. I called customer service for King Soopers, or maybe Kroger and talked to a very condescending woman who also sounded very bored and she gave me the brilliant advice that I should check my groceries bags before I leave the store. Does that mean I need to stand there and unpack every bag and then repack them before I leave the store every time I buy groceries? She also sounded very bored and refused to deliver that one item to my house. She gave me credit on my account. All three people with whom I spoke sounded very condescending and bored and I plan to never shop at a King Soopers again as long as I live. If any of them had even used a kinder or more helpful tone of voice rather than speaking in a condescending and bored manner to me, I wouldn’t have this opinion. All of the staff expect me to drive to a King Soopers and pick up the one item wasting 30 minutes or more of my time. One of the staff should have offered to have the item delivered to my front door. The mistake was theirs, not mine. I guess King Soopers has not heard of the concept of good customer service.

Welcome to the "Your ignorant, don't know the law, and I'm the big giant security thug at the front door" King Soopers. Big giant Security azzhole at the front door checking customers receipts , and when you challenge him by telling him Kroger has numerous cameras watching your transactions he gets upset, because he can't use his "rent a cop" authority to hassle Krogers customers. You DO NOT have to show your receipts as Kings loss prevention has all your transactions on video. I also find it extremely comical that this store on Centennial (in a very high income bracket zip code) is being hit so hard from shoplifting that they need a Rent a Cop at the front door. Remember when Loss Prevention had balls, and did their job? I do. Want to call Denver corporate and file a complaint? Go ahead, plan on being on hold, and hung up on--to get your issue(s) resolved. Then you can call back, get rerouted to a call center that's NOT connected to the corporate office for your issue to go unresolved. Lloyd King would be turning over in his grave right now knowing that Kroger has 466 million dollars made last quarter, and this crap is being pulled here at this store. Shameful is all it is, while providing Centennial store with a piss poor reputation. Maybe it's all the millionaires behind the store in Kissing Camels that are shoplifting.....hmmmm.