S. R.
Nice online customer service
Nice online customer service. InstaCart fails to deliver food items. Kroger reimbursed us and added $5 store credit. I understood that not delivering all items while charging is a common occurrence with Instacart. The good rating is for the sweet person who assisted me on the other end and the fact they answered after only 2 rings! The one star less than 5 is due to the fact that Kroger does not seem to be evaluating and reporting back to Instacart based off customer service. I was told by a reputable source that Instacart shoppers have a history of adding items unbeknownst to the purchaser, and in these cases keep the food for themselves. One case, a person ordered tuna, and was delivered cat food. I rated Instacart a one star in another review since in my experience only 3 out of 10 orders are handled with care.