KingSizeReviews of kingsizedirect.com

Horrible customer service. $200+ order they charged me $25 for 7-10 day delivery. Who does that?!?!? Decided to try them anyway. Big mistake. Never got my order and when I called two weeks later they said it hasn't shipped because I didn't confirm my order. I've ordered 1000's of items on-line and never had the bad experience I had with them. When I spoke with the rude CS person I said I would keep my order if they gave me free shipping. "I cant do that" she says rudely. CANCEL!!! Never using their site again.

Placed an order for clothes needed for a family photo. Upon checkout there was no expedited shipping option, I had 2 weeks until the photos so I thought it would not be a problem. 3 days after placing order when I checked on my order's status it was still showing not sent. I called KingSize to cancel the order and they stated they couldn't cancel my unshipped order. I would have to wait till I receive it and then ship it back! I am going back to Amazon, 2 day shipping and easy returns.

Horrible, they don't care what they did wrong. Can't even make a payment due to their website failures. I placed and order, never received it. Never got the affidavit they require to issue me a refund. Now they want me to pay 300 for nothing.

Very dissapointed in the plain colored shirts we ordered. After washing, they were so wrinkled, it took me 2 hours to iron 5 shirts. Of course I can’t return them since they were washed. Who wants to spend time ironing when most shirts today, you wash and hang and they are great,

I would rate this company a minus 5 stars if I could. We received an incorrect size shirt from them. Their mistake. I returned the 9X shirt in hopes of receiving the correct one that we ordered. It has now been several months of weekly calls. No one seems to know what’s going on. They tell me they have not received the shirt. Eventually they do receive the shirt but now I have to wait another 10 days to call them again. Every time I call I am instructed to call in another 10 days. No one seems to know what is going on and every person that I speak with can barely speak English. I will never do business with this company again. There are other companies out there. Do research. This company is a joke.

I would give them zero stars if I could. Ordered a 3XL shirt, was charged $10.99 shipping and when it arrived it was a 6XL size. In setting up the return, the site indicated a another charge of $10.99 would be deducted for shipping. Chatted with customer service who told me that didn’t apply to my return. Well the refund was posted to PayPal today and the $10.99 had been deducted so not only was I lied to by customer service, I paid to return an item that was clearly their mistake. I will NEVER purchase from this company again.

I will never purchase anything from king size again! Wanted to cancel an order the day after I purchased it and they wouldn't let me. The customer service ladies were very rude and ask to speak with supervisor and then she was rude!

Not only do they send the wrong order but if you live in Canada they make it impossible to return items. Worst company ever.