KingSizeReviews of kingsizedirect.com

I have in the past ordered from them and experienced not problems up until now. The customer service is aweful!!! I had two separate orders going and with the first order just minutes after placing it I called asking if I could change the size to another? I was told it was "in process" now and it couldn't be changed. I then was informed my ONLY option was to return the item to exchange it to the size I needed. Then, while the rest of the order arrived, I learned that this same item was and is now a backorder. My other order again everything arrived except two shirts, and again, those two are also backordered with a projected delivery date of 3-months. So, I call them up asking if I just could cancel those items because I didn't want to wait 3-months. I was told, no. Another note was the fact I joined up as a club memeber in the beginning thinking this could be a benefit for me in the long run. The temporary password they send me was invalid. And, I also tried to do a review on some of the products I did receive and liked. The tap to review was listed next to the item and wouldn't you know it.... Every time I clicked on it I just got an Oops message on their end and was asked to try again later. So, later I did try again. Same thing. They have lost me as a customer. Horrible customer service.

Ordered slippers for my son’s birthday and within an half hour lining is peeling inside of shoe. Called this morning to return slippers and will have to pay $11 shipping fee to send back plus shipping fee to send replacement slippers to my son. High pressure to get a credit card with them, continuous sales pitch etc., obviously said no. Poor product and terrible customer service.

First off I received the wrong size and wrong item and when I called to inquire about this I was rudely hung up on. Lastly they also wanted to charge me for the return. Save yourself the trouble and do not shop at this site. If I could I would give them a negative zero. HORRIBLE CUSTOMER SEVICE!!!!!!

I would give a 0 if I could. They sent the wrong size. Customer service no help. Do not send return address labels and expect me to pay for shipping for something they did wrong. As a senior total failure for returns.

FALSE ADVERTISING!! Wish I could give O stars. Wanted to buy 2 hoodies. Called the customer service phone number listed in the catalog, the agent tried to sell us at least 10 more items, tried to have us get their credit card, very high pressure to which i replied "no thank you, we just want the 2 hoodies please" 100 times. Finally at the end of the conversation that should have only taken a few minutes but took 15 with all the high pressure sales, the agent told me a higher price for the 2 hoodies. I explained that we'd just gotten the catalog and they were the sale prices. The agent said "they're (those prices) are not in my system." I asked to speak to someone who had them "in their system ", I was told those are the prices. We promptly hung up and purchased elsewhere. Guess what Kingsize?? Have you ever heard of Amazon, etc? You're not the only game in town .....smarten up! Shoppers check the BBB website, you'll see all the complaints on this company.

If you don’t pay for expedited shipping they take forever to process your order. They say seven to ten business days for delivery but that is only after they process your order so you can never know when you will get your order. I will never buy from them again, even if I have to pay more. Terrible customer service.

They have a passive membership for a "rebate" program that is free for 30 days and then 17 bucks a month. You sign up merely by not unchecking a box and when you call to complain or cancel, you have to call a third party to get anything done. A huge hassle. They use a different third party for their "credit card" as well so you never really get any help from KingSize themselves... they just take your money and overprice for what used to be affordable good. I'm done with them.

First, they never sent a tracking so I never knew when items were coming. Secondly, there products are expensive and low quality. Thirdly if you need to return an item you have to get a label printed and wait and wait and wait for a possible return of your money. Last but not least, they charge you an additional $1.99 for them to email you the return label and deduct a very large shipping cost from your monies to go back to your account. They haven't heard of the newer and more cost-effective scan codes to use. I will never ever shop there again in my life for my husband.