Sara C.
Disappointed in quality and delivery
Ordered our couch in November 2025 and when we received it in late February 2026 it was not what we were expecting and had a quality issue. King was actually helpful in resolving the issue and ordered us the correct couch (although we paid the difference in price) and let us use the incorrect one in the meantime. Late May 2026 our new and improved couch shows up and has the same quality issue as the other one. I sent an e-mail outlining our issues and received no response whatsoever. POR25110094
Response from King Living USAJun 9, 2026
Dear Sara, Thank you for taking the time to share your experience. While we are pleased that our team was able to assist to provide a temporary solution, we understand how disappointing it must have been to experience the same issue with the replacement sofa after such a long wait. As I have not been able to locate your details with the information in this review may I please request if you can update this review with your order number for reference number 01011208. Regards, Deb, King Living.