King Living USAReviews of kingliving.com

Product is nice, staff is helpful. The problem is shipping and feeling like it is a bait and switch. Your shipping is twice that of anyone else. This is clearly a profit center and that is a poor way to do business. Will likely cancel my order unless the company can resolve this

This experience is with Australian head office customer service. Delivered our modular sofa with no joiners, so have had to hold it together with tape. Got to almost 30 days of being held together with tape, so rejected the sofa in line with our consumer rights here in the UK (and King Living’s own terms and conditions). Have been emailing customer service (based in Australia) for weeks trying to get them to collect the incomplete sofa and refund us. Continually refusing. They have over £3,000 of our money and we can’t buy a replacement sofa from another company until they refund us. We are having to sit on beanbags while we wait for our money back as we can’t afford a replacement sofa until they refund us. Beyond appalling. How can they deliver a £1,500+ sofa with no joiners and expect us to be fine with it? Thank you for the reply. ONU26050064

I had a great experience in the store with my sales person. Since they’re the follow up has been awful. I canceled my order 36 hours after ordering. It is now eight days that I am waiting for someone to get back to me with what they will do with my deposit. After the initial email they sent me that day saying they will look into it, I have emailed three times and no one gets back to me. Although your furniture is beautiful, your customer service is awful.

Bought a Concerto sectional package from King Living's Costa Mesa showroom for $13,979.48. Delivered May 2, 2026. Within two weeks the sofa showed multiple failures across the entire sectional: Seat cushions with a visible slant, especially the corner seat which has a very evident slant - the unevenness is felt immediately when seated or lying down, with a noticeable slope across the surface. Back cushions not meeting at a true 90-degree angle at the corner Visible gaps between sectional components Sagging across all seat cushions Uneven cushion heights across the full length of the sofa Fabric crinkling throughout Overall the sofa does not exhibit the quality expected of high-end new furniture - it looks and feels like it was picked up from a salvage yard, not purchased new for $13,979. All defects are documented with annotated photographs and video and sent to King Living. King Living sent their own technician. He acknowledged the quality issues on site. What followed was weeks of stalling across four different representatives -broken promise after broken promise on resolution dates. On June 5, Customer Support Team Leader (name withheld for privacy) sent a written email with zero conditions: "we have agreed to proceed with the collection of the Concerto sofa package and arrange a full refund." King Living's logistics representative Liz then called on June 8 at 9:48 AM from 949-395-4161 confirming the pickup date - voicemail retained. On June 9 - one day before scheduled pickup — the same team leader reversed everything. No new information. No new inspection. No specific review was cited - just a blanket claim that no manufacturing defect exists, directly contradicting her own written commitment four days earlier." If you are considering King Living: the furniture failed in two weeks, their own technician agreed it was poor quality, they confirmed the refund in writing, confirmed pickup by voicemail - and then reversed it all the day before pickup without cause. If there were an option for zero stars or a negative ranking, I would gladly use it. Case reference: COM26020133 King Living USA — Costa Mesa, CA UPDATE June 10, 2026: King Living has not responded to my Trustpilot review despite responding to other reviews within 24 hours. They have also not responded to my breach of contract demand letter or my escalation to the Orange County showroom. I have now filed formal complaints with the California Attorney General, Bureau of Household Goods and Services (BHGS), California Department of Consumer Affairs, and Better Business Bureau. A credit card dispute is in progress. I also note that another Trustpilot reviewer (Janet, February 2026) reported an identical pattern — King Living promised a refund, failed to process it for months, and the dispute was only resolved through a credit card chargeback. This appears to be a pattern of conduct, not an isolated incident. Case reference: COM26020133 — $13,979.48 still unresolved. UPDATE June 17, 2026: Following my formal demand letter, the same team leader responded on June 11, 2026 committing to a written response by June 15, 2026. June 15 came and went with zero response, zero call, and zero email. This is now the sixth broken commitment in this matter spanning over six weeks. King Living has ignored every communication channel — written demand letters, BBB complaint, California Attorney General, Bureau of Household Goods and Services (BHGS), Department of Consumer Affairs, FTC, NBC4 consumer complaint, and multiple public reviews. The structural defects have also worsened since original documentation — seat cushion sagging, fabric crinkling, and corner seat slant have all visibly increased. Credit card chargeback in progress. Legal proceedings and media outreach now underway. $13,979.48 still unresolved as of June 17, 2026. Case COM26020133. UPDATE June 21, 2026: King Living Head Office Customer Relations Manager (name withheld for privacy) committed to a full refund in writing on June 19, 2026 — the third written commitment made by King Living. He then demanded I withdraw my federally protected credit card chargeback as a condition of processing the refund. When I refused King Living went completely dark — no response, no pickup scheduled, no refund processed. King Living's own US logistics team confirmed they have received zero instructions about pickup despite customer relations manager claiming he was coordinating with them. Eight broken commitments over eight weeks. CFPB, NBC4 investigative reporter, BHGS investigation, California AG, DCA, BBB and FTC all active. $13,979.48 still unresolved. Case COM26020133. TO DATE I HAVE NOT RECEIVED THE REFUND.

Ordered our couch in November 2025 and when we received it in late February 2026 it was not what we were expecting and had a quality issue. King was actually helpful in resolving the issue and ordered us the correct couch (although we paid the difference in price) and let us use the incorrect one in the meantime. Late May 2026 our new and improved couch shows up and has the same quality issue as the other one. I sent an e-mail outlining our issues and received no response whatsoever. POR25110094

We were shipped items we did not order. There are 2 versions of the loveseats and we purchased the ones we were shown instore and shipped a less expensive model. We paid for the model we saw instore. After enquiring about the discrepancy we were told the salesperson said we wanted an item we did not even know existed. Our order took almost two months to arrive from a pacific rim location. We were informed the salesperson did not make a mistake and if we paid the difference and reordered we would have a shot at getting what we actually ordered in the first place. If you must shop there video all demonstrations and transactions.

Order no: SOM25110377 Arrogant Business with small print T&C. Upon goods arrival, they refused to give me delivery schedule till I make payment. Which I did not like, as I told them I will make payment in advance of delivery, I just need to know when you will deliver. Delivery team was equally non-counteous, they refused to help me move my old sofa. I was alone at home and you can imagine my difficulty and embarrassment on their attitude and refusal.

Months after continuing to not process the refund promised, we finally had to ask our credit card company to dispute the charge. We won the dispute but only after a lot of time and effort. You better hope nothing goes wrong if you buy from them!