King Living USAReviews of kingliving.com

We had a great experience buying our couch from King Living. Of course, because we were buying a bunch of items. Where it is going wrong is the lack of response from our sales rep from King Living. Our shipment was scheduled to arrive end of October and is now delayed. We realize that delays happen. However, we had reached out to Amna in September to touch base, and she made no effort to give us a status - she said it was originally told to us end of October. We thanked her and waited patiently. We then had a false delivery - apparently, they thought the shipment was ready, but it wasn't. Now at the end of October, we reached out to and no response. After a few times asking for an update, we ended up asking who we can contact. Of course, she gave us the general inbox - we could have done that ourselves. This rating is for the lack of attention to your customers, after making the sale. Sales persons' ability to follow up is poor and although you start off your messages politely it really doesn't help or solve the issue, your employees may need further training to handle situations like this. Did I mention this is a manager at the store.

Dissapointer by the quality. Dents and crease galore and not what I expect after spending what I did. Wouldn't expect it from IKEA let along this. Sent an email today, awiaiting response. Will update this review accordingly regarding how theyr respond to the above and their helpfulness.

We really hope that we will love our sofa when it finally comes, but after what seemed like excellent service in showroom, when we placed our order, the delays and lack of communication have been more than frustrating. We had liked a particular sofa arrangement and were debating the fabric when we were told that one of the choices we were considering was already on order and we could get it in at the end of January which was just a month of waiting, instead of 3+ months for bespoke. So, we went with that finish, which should have been delivered on the 28th of Jan. On the 24th we received an email, saying it was 'slightly delayed' and should be in London the following week. We did not hear anything the following week and finally had an email on the 8th Feb saying: "slightly further delayed, due to congestion at some of the ports earlier in the journey. Your order is now expected to arrive in London at the end of this week and we hope to be able to deliver to you towards the end of next week." That week, too, has come and gone and we have not heard anything from King. I wrote to them on the 15th Feb expressing my disappointment; that it seems yet again delayed and the time they said they would be in touch passed without communication. As yet, 21st Feb, we have still not had a response to my email. So as I said, we hope that we will be able to enjoy or sofa at some point. The quality was impressive, but the delay has proved frustrating and we might have gone with another fabric, if we had known we would have to wait so long, (the order was placed the end of December); we are nearing 2months as it is. We know that in these times allowances for shipment have to be made, but what should for foremost for such a supposedly reputable company is communication.