Lisa M.
Horrible experience, lack of ownership on failed order.
I ordered a plant for a funeral well over a week prior to the funeral. I was annoyed as I was led to believe they were local to the town of the funeral. I showed up and discovered no plant. I reached out to them asks they sent an apology letter that the order had been canceled. I thanked them for the apology but suggested they make it right by delivering a plant to the family on their dime. They just apologized again. Do NOT use Kiky florist. I should have googled them first. I don’t understand their lack of follow up to ensure THEIR order is fulfilled and delivered. Lame.
Response from Kiky FloristOct 18, 2026
Dear Lisa, Thank you for sharing your feedback. We would like to clarify what occurred with your Living Garden Plant order. This purchase had to be canceled because the recipient's delivery address was located outside the active functional coverage area of our local partner florist network. Holding customer funds is never our policy. Your full refund was successfully processed and completely released on our billing system at the exact moment of cancellation. Please allow standard financial processing timelines for your card issuer to reflect the credited balance on your statement. Best regards, Kiky Florist Team