Kiky FloristKiky Florist is listed under Home & Garden Services.
Kiky Florist (kikyflorist.com) has 167 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
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Home & Garden Services · Bloomington, Indiana
Excellent
Home & Garden Services · Prosper, Texas
Excellent
Home & Garden Services · Seattle, Washington
Excellent
Home & Garden Services · Los Angeles, CA
Excellent
167 approved reviews, newest moderated first
Lynnea U.
Patrick was very helpful! He confirmed the order and details. Would highly recommend Kiky Florist!
Response from Kiky FloristOct 18, 2026
Dear Lynnea, Thank you for the high recommendation and kind review! Personally reviewing logistics is a crucial part of our care. We hope the bouquet turned out gorgeous in person, and we would love to know which flowers were the favorite part of the arrangement! Best regards, Kiky Florist Team
Michelle P.
I am extremely disappointed with this florist and would strongly encourage others to take their business elsewhere. I placed an order for $78, only to discover that the florist had canceled it without notifying me. I was never sent a cancellation notice or given the courtesy of a heads-up. I only found out when I called to ask about my order! To make matters worse, I am now being told that it will take 3–5 business days to get my $78 refunded. Because of their lack of communication, I am left without my order, out $78 while I wait for my money to be returned, and scrambling to find another florist. This was supposed to be a special occasion, and instead, it has turned into a frustrating and stressful experience. The lack of communication and consideration for customers is unacceptable. Save yourself the headache and take your business elsewhere. I would never use this florist again, and I strongly recommend that others think twice before placing an order with them. Customers deserve better service, honesty, and basic communication than what I received.
Response from Kiky FloristOct 18, 2026
Dear Michelle, We want to address your review regarding your Moonstone Halo Bouquet purchase. When an arrangement cannot be fulfilled up to our standards, our protocol is to cancel the transaction right away so customers are not left waiting. Our system automatically sends cancellation updates to the contact information entered at checkout and returns 100% of the funds to the original payment method. The full $77.98 refund was finalized through our billing system immediately upon cancellation, with zero delay from our side. Standard financial processing windows determine when your card issuer reflects the credited balance back on your statement. Best regards, Kiky Florist Team
Karen S.
Buyer Beware. When I ordered flowers for my daughter's 40th birthday, the person on the phone was very nice and helpful, so I left a 5-star review. TOO SOON! First, Patrick led me to believe that they were local, and he even thanked me for using a local company. HE LIED. I ordered on a Monday for delivery on Friday. I asked for delivery by 10 am as my daughter was going out of town. It was supposed to be a surprise, but I did give my daughter a heads-up that something was coming. At 10:30, she called to say nothing had arrived. I called Patrick and found out that he is probably out of state. He made an excuse about a "Glitch" and said it should be there within a couple of hours. After much back-and-forth, the flowers were delivered by 11:30. I gave 2 stars because, yes, the flowers are very pretty. BUT the $ 7 balloon I paid extra for wasn't included. I called Patrick back, and he said he was under a "lot of stress" and forgot it. When he didn't offer to reimburse me, I brought it up, and his response was, " Well, it's only 7 dollars. Unfortunately, I couldn't change my original review, and when I tried to leave a Google review, I found out there isn't an actual store. There was nothing to review. So, Buyer Beware! I need to alter my rating AGAIN! Now you get a 1-star, and you can thank Patrick for it. He called and left me a scathing voicemail, reprimanding me for leaving a 2-star review and making excuses for why they stole $ 7 from me: "We didn't have the minor balloons in the morning, so we were focused on delivering your flowers; the priority was the flowers." He decided to gaslight me by saying they were delivered between 10 and 12, so I should be grateful, even though he had originally promised by 10 am. He admitted he was out of state, but said they USE a local florist, so that was MY misunderstanding. Which it was NOT! Then he had the nerve to ask me to give them more stars when he STILL has no intention of reimbursing me for the balloons. His message had an aggressive, make-wrong tone. So, whoever the flower shop in Brighton is that the flowers actually came from, they were beautiful, and if I knew who you are, I would write a good review for you, because the unkept promises and delivery snafu were NOT your fault. But he wouldn't say who the "local" florist is, so I cannot.
Response from Kiky FloristOct 18, 2026
Dear Karen, Thank you for your feedback. We are glad to hear the Whimsical Magic Blooms arrangement arrived beautifully and in great condition. We work closely with our local florist network to meet delivery requests as closely as routing allows, though specific morning windows cannot always be guaranteed during live courier runs. Although the floral arrangement was successfully hand-delivered to your daughter, we acknowledge that the balloon add-on was missed. To ensure complete resolution and account for the miscommunication regarding the balloon and timing, we have processed a full refund for your entire order on our billing platform. Standard financial processing timelines govern when the credited balance reflects back on your statement. Best regards, Kiky Florist Team
Scott A M.
Great service! Patrick was very helpful. Very highly recommend Kiky.
Response from Kiky FloristOct 18, 2026
Dear Scott, Thank you for sharing such positive feedback! Patrick takes great pride in taking care of our customers from start to finish. If you have a moment, we’d love to hear your thoughts on the bouquet itself—how did the fresh arrangement look in person, and did your recipient love it? Best regards, Kiky Florist Team
Ayden B.
DO NOT BUY ANYTHING FROM THIS WEBSITE. THIS IS FRAUD THEY GOT ME FOR $70. ALL THEY SAY IS THEY CANT DELIVER IT AND NEVER REFUND YOU. TERRIBLE CUSTOMER SERVICE!
Response from Kiky FloristOct 18, 2026
Dear Ayden, We would like to clarify what occurred with your Spring Trellis Blooms order. This purchase had to be canceled because local dispatch schedules and cutoff limits for same-day delivery could not be safely accommodated by our partner florist in that area. When same-day fulfillment is no longer feasible, our protocol is to cancel the transaction promptly and release customer funds right away. Holding customer balances is never our policy. Your full refund was successfully processed and released on our billing system at the exact moment of cancellation. Please allow standard financial processing timelines for your card issuer to reflect the credited balance on your statement. Best regards, Kiky Florist Team
Stefanie R.
Patrick was amazing and so helpful!
Response from Kiky FloristOct 18, 2026
Dear Stefanie, Thank you for taking the time to leave your feedback! Providing amazing and attentive care is what Patrick and our entire team aim for every day. We hope the floral display made a wonderful impression, and we’d love to know what your recipient loved most about the design! Best regards, Kiky Florist Team
Judith W.
the bouqet picture is lovely
Response from Kiky FloristOct 18, 2026
Dear Judith, Thank you for sharing your feedback! While capturing beautiful photos of our floral designs is wonderful, seeing them bring joy in real life is what matters most. If you have a moment, we’d love to hear your impressions of the fresh stems and colors upon arrival! Best regards, Kiky Florist Team
John B.
Excellent service. Quick and responsive.
Response from Kiky FloristOct 18, 2026
Dear John, Thank you so much for the review! Delivering quick, responsive support is always our standard. While ensuring prompt communication is essential, our real passion is the flowers themselves. We would love to hear how the fresh arrangement turned out—did the presentation meet every expectation upon delivery? Best regards, Kiky Florist Team