Kiky FloristReviews of kikyflorist.com

I believe this is a scam website. I placed an order for a gift delivery and paid $140 via debit card. Two hours later, I received two emails; the first said my order had been cancelled, and the second said a refund had been issued to my debit card. The second email warned that it could take 5-10 business days for my bank to reflect the refund. Six days later, the debit charge appeared at my bank. Since then, I've traded several emails with the website, and they always say the same thing: they are "working to resolve" the issue. The refund still hasn't appeared. ------ additional comments after business's reply: I’m not going to call the Kiky Florist reply a lie; I’m also not going to trust the website again. Here’s a timeline of the transaction & communication history (all times Pacific Standard): 5/23/26, 1:55P: kpb submits & pays for order submitted; Kiky confirms $140 payment received via debit card 5/23/26, 3:27P: Kiky emails order cancellation due to “local partner” issue 5/23/26, 3:29P: Kiky emails message that “full reversal of … payment” will be made 5/27/26, 4:23A: Kiky sends email claiming “full refund has already been processed” 5/29/26, no time stamp: Bank reports transaction, “PURCHASE AUTHORIZED” for $140 5/29/26, no time stamp: kpb files claim with bank to stop transaction; bank to investigate & issues “provisional credit” 6/11/26, 12:20P: kpb emails requesting status on refund 6/11/26, 12:46P: Kiky emails “actively working on” returning funds; promises updates 6/16/26, 11:32A: kpb emails requesting status on refund 6/16/26, 11:43A: Kiky emails “actively working on” returning funds; no promised update 6/16/26, 2:14P: kpb posts TrustPilot review 7/16/26, 7:19A: TrustPilot requests additional information for Kiky 7/21/26, 8:40A: Kiky posts TrustPilot reply Notes: — debit card charge processed SIX DAYS AFTER order is cancelled — debit card charge processed TWO DAYS AFTER Kiky claims “full refund has already been processed” — TrustPilot review posted after Kiky claims THREE TIMES to be “actively working on” returning funds — bank changes “provisional credit” to full credit nearly a month after “PURCHASE AUTHORIZED” — no way to know whether refund was actually received by the bank or if credit was issued due to good will policy If the Kiky Florist site isn’t a scam, the timeline above demonstrates that it’s unprofessional enough not to be trustworthy.

This company is a big scam. You order flowers and pay for them and then they send you an email saying they can't fulfill the order, and they will refund your order. They never pay you back. I called 3 times and they promised each time to refund the money, and then never do. The money was taken out in May, and still not refunded in July. Still waiting for it to show up in my bank account. I understand that it is possible that an order cannot be fulfilled, but I can't accept my money not being refunded for flowers that were never delivered. I have called more than 3 times to politely ask if the company can check into it, and it just never happens. If I see the money show up in my account I will withdraw my complaint

SCAM!!!! I ordered flowers for a funeral. The same day I got an email saying they could not deliver. They took my money stating I would get a refund. I still haven't seen it and it's been 10 days. DO NOT USE THIS COMPANY!!!

SCAM. They take your money, don’t deliver the flowers, and don’t refund you.

Bad bad bad…i am a florist of 45 years and used them to order a very important funeral arrangent. It got cancelled and they emailed me a notification that went to my junk folder. No one ever contacted me by phone to send something else or use another florist. Just said sorry it’s cancelled and you will receive a refund. Had to call to complain to get the refund. You should never cancel a funeral arrangement. Never never never. Would not recommend if they cannot find a florist to do the job.

Ordered flowers for a birthday and they were not delivered on the day promised and I was not notified. I had to call and ask why they weren’t delivered and was told they couldn’t fulfill the order. I never received notification from the florist. Terrible customer service.

DO NOT BUY FROM THIS “COMPANY”. SCAM!!!! Attempted to order Mother’s Day flowers and the will “accept” any delivery addresses, take your money, cancel without notification or refunding, lie over the phone to say they did refund you, and once I called them out THE NEXT DAY, they changed their store name from Kiky flowers to Kiky Florist, changed their customer service email from customerservice@kikyflowers to help@kikyflorist, changed their phone number too, and hours of operation. I’ve been trying to report them to the ftc and bbb. DON’T buy from them they are not real.