Kiehl'sReviews of kiehls.com

Bedste hudplejeserie jeg kender !! Den er rimelig i pris og holder længe. Man får altid god vejledning af deres personale. Jeg har haft forskellige hududfordringer i takt med årstiderne og de er gode til at finde de bedst egnede produkter. Man starter selvfølgelig en hudanalyse efterfulgt af prøver. Er særligt vild med gurkemeje masken og overnight fugtighedsmaske. Så bruger jeg deres avocado øjencreme. Meget drøje og hudvenlige produkter. Flere af mine veninder er nu begyndt og bruge hudplejeserien og de er meget glade for den.

They used dpd to post the parcel. When I track the driver on the app I saw he was at the corner ( on the app) but he did not turn into my house area he turned left and he delivered to someone else not me whereas I was in front of the house to wait for parcel. I called dpd to ask and call kielhs customer service but they cant answer. There is a person signed for the parcel and its not me its not even my house. Im sure they delivery to the wrong address but the driver marked “delivered to the customer” so the operation said its delivered to Someone and the person had signed. I live alone and not leasing the house or room to rent. None of neighbour got the parcel. And i have no idea who is Lisa. If we check on the app it showed the area he delivered to is not my house but kielhs doesnt bother it. Its funnt that if the driver just mark “ signed by customer at the correct address” but he does not delivery to the customer then the customer must accept lost parcel. ;)

Absolutely appalling customer service Kiehls Australia. Money taken from my credit card but order never received. Emails and phone calls later and they have not resolved and say bank hasnt paid them but clearly funds have been transferred from my credit card. They are not looking to resolve or help and completely unapologetic or helpful. Because of the customer service they have lost me as a customer. Im not alone judging by other reviews here

Online orders got cancelled since June. No email notice regarding order got cancelled. Very unpleasant shopping experience.

Great products disconnected customer services

I would not recommend the online store if you can walk by a retial store. But love their products anyway.

Terrible customer service, do not bother calling their customer service lines unless you want to spend hours on the phone and do not send them an email unless you're willing to wait 4+ days for a response. My item was miss-delivered or stolen which i reported to them and promised a refund. I am yet to receive the product or a refund and have spent hours on hold waiting

The Kiehl's online store is the absolute worst. Processing takes too long. There is not enough insight why the order is stuck or how long the processing takes. The chat room has the same name advisor - which is obviously a fake persona. Wrong items are sent after days or weeks of waiting. Why not just go into a walk-in store if it's nearby? I will do so in the future, but even there, the customer service is very imposing... their sales team has good advice, IF YOU WANT IT. When you just like to be there to browse their items on your own or you know already what you want, you don't necessarily need or want their advice, and then have to deal with them coming across offended when you let them know in a polite manner that you don't need anything else.