Kiehl'sReviews of kiehls.com

My order was returned to sender and Kiehl’s received the parcel on 10th of December. They still haven’t refund my money. I’ve been mailing them several times since 31st of December. The customer “service” didn’t respond on my mail from 31st December until today and I guess, this was just because I wrote two reminders plus several messages via PayPal (I’ve opened a dispute there. Kiehls tries to convince me to close it, saying, they can’t refund until I haven’t done that. After reading all these negative reviews, I won’t do that. I asked several times for the reason why I should close the dispute. They never answered to that.) they don’t answer in general. It’s always just like “We’re so sorry!” - hey Kiehl’s, if you are sorry and interested in keeping your customers satisfied, just refund my money after having the returned parcel for 5 weeks by now! I’m super angry and won’t ever order there again, nor recommend it to anyone I know.

Shocking customer service. In store customer service is always fantastic, shame the online experience has totally changed my view of the company. I have emailed 6 times, recieved 2 replies and my complaint has not been resolved. Kanchana who has responded to the emails I have recieved answers to is using a text book of hollow apologies, and when presented with the facts of her own inaccuracies cannot apologise and admit the company's shortcomings, and offer any solution. It will be the last time I use the brand as a result. There is no place for lazy customer service especially when you are dealing with an apparent high end brand, albeit actually being lo'real.

really bad shopping experience did 2 online order keep asking tax invoice over 1 month at least 4times still did not get my receipt of my order never never order again crazy terrible customer service

I received some anti ageing cream from my daughter for Christmas 2019. After two days it was apparent it really didn't suit me. I didn't have the receipt but took it to the shop at Bluewater and explained what was happening. They apologised, offered a face cream they thought might suit me better and said if it still wasn't any good to return it and they would give me a voucher for the full value. So helpful. The replacement cream is great, I'm so pleased I asked for their advice as the cream had been an expensive treat.

They have not sent me tax invoices at all due to their System Issue. called and emailed so many times but it has been more than a month now, they still have not sent the invoices. now they do not even reply!!!!!

I do not like to give 1 star but I have no choice. We ordered for 83 euro. Product did not arrive. Trying to contact customer service by mail twice.... you guess ... no reply and no reaction. Then I tried to call .... they do not even pick up the phone and there is no possibility to leave a message. This is bad and sad. I have to say do not buy and look for products from other trustworthy companies. Sorry Kiehl's.... you have a lot of work to do. Even my money did not return yet at my account..... Hans en Tatiana

They don't even deserve one star.The worse customer service ever! It is fake! I placed an order one month ago and it still didn't arrive. I tried to call and no answer at all!!!

I like the products but the customer service is very poor. I ordered shampoo and it arrived with a broken lid. A curt email from customer service told me to return it (at my expense) the week before Christmas (with m local Post Offices queued out the door). I don't think so. No replacement was offered, at least until they received my faulty product back and "examined" it - so the whole thing would have taken weeks. Complete contrast to other companies who send out replacements with no quibble when this sort of thing happens.