Kiehl'sReviews of kiehls.com

I wish I could give zero stars. I made a huge order during the friends and family twenty percent discount. I added the CBD oil into my cart, but it was deleted because it was sold out. I called customer service to see if they can honor the discount on this one item and the rude agent said no. I am a highest level member.

I ordered from Kiehl's website 3weeks ago since they closed their store in my area. However, I did not received any update yet from them until today 16th March. Tried to call/email the customer service but no one answering me. This is the worst customer service ever!!!! They should not get any star.

Have bought skincare from Kiehl's for years, in a store very near where I used to work, recently tried an online order as there's no longer a convenient store for me, thinking what could go wrong I know exactly what I want and I've used it before. But, they use DPD for delivery, who tried to deliver at 11am on a weekday then sent it straight back to Kiehl's without even leaving a calling card. I wasted hours finding out where it was as it's impossible to speak to a human there, then had to let Kiehl's know it was on it's way to them, that was over 10 days ago and I still have no products or refund. Kiehl's customer service is the worst, they've said I will get a refund when they receive the products (apparently they've been on their way to them for 10 days now...) and they won't duplicate the order for me (a 20% off promo on at the time) as dpd did try and deliver once, even with the email from dpd saying they made an error, didn't leave a card or notification re delivery and immediately returned. A whole lot of fuss for some skincare and just awful customer service from Kiehl's, we'll see if I ever get a refund, I'm not that hopeful.

We've been using your products in quite high volume for a few years but the length of time for our order to arrive is beyond ridiculous every single time. Although your products are great, the customer service line is also really unhelpful, disinterested and mostly without a satisfactory outcome. Such a pity.

Rude and arrogant staff at Paddington. Not willing to help, Italian girl there working not willing to help.

Lack of reliability on product stock availability and head office to store communication is poor. When I go into a store there usually something that they don’t have in stock, when you ask when will it be in stock, the message is always, we have no idea, head office never updates us. I did email Kiehls and they responded basically saying that I should just read their news letter ?! For a guy is his mid 30s they should really try to understand this demographic better. Due to this lack of relatability I am switching from Kiehls to Clarins the reviews on both product and level of service appear to be much better

Kiehl's started as an apothecary in New York many years ago and has evolved into a great skin and hair care company. They are constantly evolving with new products that are environmentally conscious. Even though the packaging is not the most beautiful packaging that is on the market, it's the products inside that matter. The products are wonderful and the prices are unbeatable in comparison to other retail skincare companies. I remeber a time when I had to travel from Arkansas to Philadelphia just to purchase Kiehl's products.They just weren't available at Malls and large chain stores at that time. I would plan my trips and travel alike around my skincare needs. I was that commited and believed in the quality of the products then and it's still true today. I prefer to have the product in hand to smell see and sample to check viscosity,texture,absorbsion,scent,etc. .I enjoy farding from the displays to determine which product I need to take home to my collection. I wish the representatives and sales persons representing Kiehl's at the larger stores would be more generous with the samples. It's hard to make a determination on whether or not to invest in a serum or new facial cream without "ample samples"™© as I call it. Plus as a consumer I almost feel obligated to spend more money if the representative offers extra samples and detailed testimonials. I don't get the sense that the sales representatives in the chain stores have as much product knowlege as the persons on the Flagship stores or the larger free standing Kiehl's stores. I know there is literature for the representatives to read and I know there are resources available I just think in some of the slower markets the education and exciting benifits of the products are lost in translation. I dont need to be sold on the company or the qualities of the products because I know they are great I would prefer more customer loyalty programs and more samples when ordering online or a monthly sample club would be a thought. Overall,your not going to get better products at this price point period. I do wish for more samples to help make shopping easier.

Honestly if there is no star, I would definitely pick that The staff at Stratford khiel (blonde ) she was not only not helpful but extremely rude Shockingly I emailed the company about this , to this day 2 months, no reply whatsoever Changing my cleanser and treatment lotions to another brand , so much other brand out there and good customer service