Kiehl's is listed under Cosmetics & Makeup.
Kiehl's (kiehls.com) has 552 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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Channii S.
I purchase an item online, the order got canceled but money was taken from my account. It’s been two weeks and I am yet to get my money back. I tried sending emails, I tried calling, I tried reaching out to their social media pages about to no avail. WORST CUSTOMER SERVICE EVERRRRRRRRRRRRRRR
Tokiko G.
Worst customer service ever 😡 They don’t care customer I ordered products online with buy1get1free promotions and small samples but I only received “1” no samples I called customer service holding over 2hours I talked 2 people They told me I didn’t apply promo code etc It was very unclear the space for promo code It showed Buy1Get1 free will be automatically with your order I never buy anything from this company I always buy Chanel products from Saks 5th Ave in Beverly Hills It never happens like this Their service for customers is wonderful
Jen T.
Yes people!! Do not buy from them online!! I love they’re product, been a customer for more than 7 years. Due to the pandemic, I had no choice but to buy online. I ordered 3 items and only 1 item shipped, but the shipping label says they all been shipped. I called customer service, waited for more than 1.5 hrs!! And it’s been 10 days since I called, nothing yet. But they took my money already. I called again, and waited for another 1.5 hours. Says, they will “possibly” be processed for shipment in another 7-10 days !!! They already took the money more than 15 days ago!! No people, don’t order online for Kiehl’s!!
Jenn
I have been avid fan years of their products. Due to the pandemic,many of us gone to on line. I ordered handful of products,over $120 worth.It arrived yesterday with biggest item missing - as I was wandering why my box was so light. I called& saw how horrible their customers service has been- was on hold over 1 hour 45 min- no end in sight.i did get a rep - which never empathized with long wait. She just said she resend item out- expedite it& it was in stock.that means 3-7 business days - maybe. I am sickened how their customer service is Soooo bad.i worked & trained in customer services for Bell Atlantic that was completely Unacceptable . They will lose many loyal customers.
Tameryn
Did you know they are owned by L'Oréal. That says it all. They have no regard for you as a customer. I am completely boycotting Kiehls and you should do the same. Plus they test on animals.
Rebecca W.
The worst customer experience I have ever had. Luckily I was refunded but thats only because the gift set I ordered for my Mum’s birthday was apparently out of stock - 25 days after I placed my order. Beyond atrocious.
Marie C.
I've been on the phone with Keihl's for over an hour - no answer and I'm expecting there won't be. EXTREMELY disappointed in their service as well as NOT receiving the expensive products that I purchased. I'm done ordering from Keihls.
Susan P.
I received the wrong item for an order I places on May 7, 2020. And I've been on the phone trying to reach them, and placed on hold for more than two hours, and there is still no representative who will pick up the phone.
