Kiehl'sReviews of kiehls.com

I spent over £80 on gifts for my wife’s birthday as she is shielding from coronavirus. The £44 jar of masque had its lid badly broken thus dangerous and unusable. I e-mailed on 15th June. NO response. I e-mailed again on 18th June. NO response. Customer Service is a complete misnomer. They couldn’t care less once they have your money. GO ELSEWHERE for quality customer service.

I got a sample from Sephora and wanted to purchase a full size of serum! And the official site was on sale, so I thought it was a good deal! I tyied to place an order but it didn’t work, so I tried 4 times (I even asked my friend to use their cards to help me) After a while I found out that my bank account had been charged twice and my friends’s accounts as well! I asked the customer service and they said the money will return after 3 days! Now is the fourth day after I tried to place that order, and the money is still not back! Their customer service is like nothing! I went to Sephora and purchased from them! Sephora made life so much easier!

THE WORST CUSTOMER SERVICE. BY FAR!!!!!!!! Two weeks after ordering and paying, received order cancelation. Wrote email explaining what happened. They gave a promo code to apply, it never worked. Wrote email, they suggested to buy first and they will aply credit in two days. Three weeks later after 3 emails, and repeating promises, they suggested to call them instead. Two hours waiting on the phone, spoke to two agents, they promised resolution. Nothing in sight... Opened a dispute with credit card.... DON'T BUY ON LINE!!!! THEY ARE THE WORST!!!!!

Ordered from the U.K. site on 7th May. It was intended to be a birthday gift for someone, expected it may take some time due to COVID-19 pandemic but a month and a half later it still hadn’t arrived. Could not contact via phone, tried via online chat and all I got was ‘Hello Jenny’. Finally got through to someone on Facebook and was told the order hadn’t been fulfilled because it wasn’t in stock. 1. It was in stock when I ordered and 2. Why didn’t you tell me a month and a half a go?? Awful customer service, would not order from them again.

If I could give them no stars I would! Awful, awful, awful!! I’ve ordered a product that is faulty and tried every means to contact them but had zero response! Lost me as a customer now

i understand things are slow due to the pandemic . i've never ordered online but obviously i had to. the order took forever to come and when it did come.. i got 1 item correct - the rest were items i never even ordered. but their packing slip shows my correct order and states those are the items inside. I tried emailing - no luck i tried calling - even worse. Was placed a hold for MIN of 1.5hours. Can't get a hold of anyone. it almost seems as if their online business is a scam. since I am not alone on this - i will dispute the charges with my card and just wait to go to their physical store if i ever can again. in the meantime - looking for an alternative.

I love Kiehl's products but shipping took forever. I tried reaching out to customer service and had no luck. But the day I called was when I received my shipping confirmation. Items arrived in shape.

I recently purchased an item online but never received the package even thought it showed it was delivered. I tried to reach the customer service 3 times. The first time was via phone, i got disconnected after being on hold for more than 1 and half hours and never got chance to talk to anyone. Then I decided to email them but never heard anything back of course. I called them again and left my phone number to call back. After almost 4 hours, I finally got a phone call from the representative who stated that she filed a claim with UPS, but when I asked for the claim number or an email saying that I reached out to them today and she answered no to both and was raising her voice on me. I have been using Kiehl's eye cream for years and usually purchase it from military exchange. I should have never bought this from Kiehl's website. This customer service is horrible. This is my first time leaving a bad customer review. If I can give zero star i definitely would.