Kiehl'sReviews of kiehls.com

During covid , most people ordering things online. They have ridiculous store / return policy . Beware of this all shopper. 1. If you get items at higher cost , you can’t do PRICE MATCHING even it’s within 3 days. 2. If you wanted to return, Buyer must pay for your own shipping cost, or you go to the store to expose yourself to covid. 3. They have 14days return policy, Simply you can return all items within 14 days, if you guy back same items after getting full refund, then you supposed to get the promotion of the day of your return. But they refused to do it . For my experience, emailed within 3 days of order , getting only “copy and paste” replies, calling in waited 2-3 hours, then told to wait 24-48 hours , no one replied. Final comments: DONOT EXPECT RETURNS DURING COVID, THIS COMPANY DO NOT CARE ABOUT COVID. Get to the store if you need to shop and have your basic consumer rights!

Wasted couple hours to place an order, I pay through paypal and my billing address on paypal is European, it ends up getting cancelled because it doesn't match the address on the website. At the same time I can't choose European countries for my billing address. Customer service is useless, company doesn't care about customers. I also tried contacting them via email no reply for 2 weeks. Well done, Kiehl's.

I'm a long term user of all Kiehl's products but this will be my last time. I ordered 4 items (Large Body Fuel, Large Amino Acid Shampoo, Large Amino Acid Conditioner and some chap stick) and when I went to pick up the box from my lobby, there was product leaking out of the box and all over the place. When I opened the box, the body fuel, shampoo and conditioner all had broken tops and the entire box was destroyed, getting all over my apartment. I called up and asked for a replacement and was told that I would hear from a manager. They sent me a replacement but no one ever followed up. When the replacement came, it was missing the shampoo. I asked to speak with a manager again and no one got back to me. I had to call twice to receive my shampoo because the first time they didnt ship it. This is unfortunate as I've been using all of their products for over 13 years. Not the way you receive $150 worth of stuff, and definitely not how to fix the mistake by not getting back to me.

What appalling customer service. You would think a company of this nature could do much better. I ordered some products and one of the products was incorrect - contacted them for a resolution and they are unwilling to help at all - such a shame as I love the products but will not be using them again on pure principal!

I'm a new client of Kiehl's and I have had a excellent experience with them so far. Very helpful live chat with the skincare consultant who helped me and suggested me the right products for my skin. My order arrived in a week and nothing was missing.

You'd think after trading for 169 years they'd be able to have decent customer service. I ordered from them 7 days ago and still had no delivery confirmation. Tried the online chat which is a waste of time. After 7 days they decided to tell me they'd cancelled my order and refunded me even though the product is in stock on their website. No idea why it's taken so long to tell me this. Kiehl's are useless and I will not be ordering from them again.

I needed to an item return because my skin got redness and itchy after I applied a sample once which came with the actual product. I apply for return and sent back 21st Oct and today is 8th Nov I still haven’t received refund yet. They said that they received my return on 30th Oct. today is 11th Nov..and they said will take 5 more business days to through process it. what’s wrong with them? I learned that I shouldn’t trust even the company is big and popular. So bad and never purchase from them again!

I ordered an eye cream. Never received it. They never sent it to me. Do not trust them