Mr
Zero Stars
Purchased online Black Friday email received 10 mins. later order canceled. Called next morning 1-800 number I was told yes order was canceled. I was told to place the order again. I was told the order may have been canceled due to zip code mismatch. Again I placed my order online. First order arrived a week later. I then received a second duplicate order. I called the 1-800 and was told I would have to send back via Fed Ex AT MY EXPENSE. Are you kidding me!!!! I was told this was not Kiehls fault. I then asked if not Kiehls fault then whose fault is it cause it clearly was not mine. I was told it was the automated services fault.....HUH.... Are you kidding me.... I asked to speak to a manager and was told they do not have one available to speak to. I was told there was no record of me calling in day after order. I assume the CSR was calling me a liar. I was told day after order by CSR Yes order was canceled and YES it would have to be placed again. He said I need to start an entire new order which I did. This conversation and REPEATING myself went on for way too long!!!!!I even emailed my confirmation email of each line item being canceled to the woman I spoke to the other day. She did not believe I received this email. I have been a kiehls customer for many, many years. All my sons love kiehls. Never again, I have never had such poor service. They lost a loyal customer who spends a fortune especially at Christmas. They don't deserve to be in business treating customers like liars. I simply wanted to return the duplicate order they sent and they expect me to pay for that return..... And I was told a manager will call me back ..... So far no call. I guess I will hold my breathe. Don't order online... If you must wear a mask and go to the store or find another product I know I will.