Kiehl'sReviews of kiehls.com

prodotti sono ottimi,ma l'assistenza online pessima. Ho acquistato un calendario dell'avvento in data 21/10. Sfortunatamente l'ordine non è andato a buon fine nonostante l'importo sia stato congelato sulla carta di credito,sicuramente può capitare ma ho dovuto chiamare più volte e mandare diverse mail e ad oggi non ho risolto niente. Sono 10 giorni che attendo il rimborso o il prodotto ,ma non ho ricevuto nessuno dei 2. Resto in attesa di una risoluzione celere.

Mi dispiace scrivere questa recensione, ma sono rimasta molto delusa dalle politiche di Kiehl's (e di L'Oréal) sulla pubblicazione delle recensioni sul sito. Tra i vari prodotti che ho acquistato, l'Eye serum alla vitamina c mi ha provocato una brutta reazione allergica dopo un solo utilizzo, con piaghe e bruciori. Ho scritto una recensione sul loro sito e non è stata pubblicata, al chè l'ho "addolcita" pur dicendo sempre della brutta reazione che mi ha provocato ed ancora una volta è stata reputata "non conforme alle linee guida". Per cui mi chiedo, come fa un consumatore a capire se un prodotto può fare al caso suo se vengono pubblicate solo le recensioni che osannano quel prodotto?

It is a little bit on the expensive side but I am very happy with the night serum of Kiehls. Before I wanted to purchase it, I got a sample first and they helped me very well (in Amsterdam). My skin loves it! another thing I didnt like is that I went back to the shop after purchasing the biggest size, I couldnt receive samples anymore.. for a day creme. So cant purchase if i cant test.

Terrible customer service experience after an online order gone wrong at their end. I ordered 4 items but when the parcel arrived I received 1 totally different item... Following several emails and a phone call over a week or so, I was told my correct order was being dispatched again. This second delivery arrived today but is missing one of the items I originally ordered! I am so frustrated. Just called to let them know what has happened and it’s a case of wait and see when they will dispatch the missing item. Additionally they asked that I post back the incorrect item from the first delivery at my own cost and submit a receipt of postage for them to refund the cost. Surely this is unacceptable, I should not be inconvenienced for their mistake. Apparently they cannot arrange for the wrong item to be collected....?! The team on the phone and email are not very helpful - quick to blame others or other parts of their company. Always end up speaking to a different person and nobody seems motivated to help. Comments like “I’ve passed it on” or “I’ve let them know”... It’s very unprofessional. I have no reason to trust the service considering how many mistakes they have made. It is so disappointed as I do like Kiehl’s skincare products and usually enjoy shopping in store. I will never use their website again for a purchase. Only time will tell if I ever get my complete original order.

Item missing from order, 2 emails and no response. Terrible customer service.

Ordered a product 10 days ago. They didn't address it correctly (despite all delivery information from me correctly given) so DPD returned it to Kiehl's. When I contacted them to ask where it was, they said when it got back to them I would get a refund. I said I did not want my money back I just wanted the goods re-sent but this was beyond their capabilities in 'customer services'. I have just been sent a refund and they have just lost a customer.

Terrible experience - places 2 orders, 2 weeks later, one order came with completely wrong items. Contacted customer service and was told my other order wasn’t “migrated” into their system (not sure what it meant!). The customer service person refused to help with the wrong items, instead asking me sending email to a generic inbox (shocking!). Not sure how their products are as I haven’t received any lol

The worst customer service hands down! It’s so bad, I spend so much money with them and then my delivery’s just don’t appear and I have to spend honestly hours trying to get in touch with a human who is then so dismissive! The parcel just bounced back to them despite me being in, I didn’t receive a single email after the confirmation of the order and then 2 weeks later I finally talk to some one who says oh it’ll be refunded in 14days!!! Now they have my money and my products