Kiehl'sReviews of kiehls.com

I've been using the products for a year and they're great. I feel my skin hydrated most of the time. Delivery dates are great and they always send samples, which I love.

I’ve been using Khiels products for a while now and I always forget to leave the review about my buying experience. I usually buy my products at Stanstead airport - I travel quite often. I have an absolute pleasure to always speak to one of the Khiels consultants at the airport I believe his name is Lev. He is such a STAR, so knowledgeable, never impatient, zero nasty, pushy seller attitude just discovering customer’s needs. You get this skin lab experience when you go to him. Each time is the same like this fella has no bad days and energy from out of this world. Please let him train your high street staff - as in some of your locations it feels like you disturb by walking into the store.

I place a order online to pick up in the store and never received it!!! After placing and paying for my order on 1/28/2023, I received a confirmation email with a order number. As of 2/7/2023 the store still did not receive my order for me to pick up. I checked my email to confirm if I received an email with any update from Kiehl's but only found an email asking me to complete a survey about how was my recent order. Which is the order I never received. I call customer service and spoke to Sumanpreet who told me that an email was sent to me on the 1/30/2023 with them canceling my order. I checked my email and could not find a cancellation email from Kiehl's. I ask the customer rep Sumanpreet to provide me with the reason as to why my order was canceled, and why I was not properly notified of cancellation, and she kept repeating herself, saying there could be several reasons why my order was canceled, but couldn't give me the exact reason why my order was canceled. I asked to speak to her supervisor and she put me on hold several times and each time she came back on the line to tell me the supervisor Celia Lidiak was too busy to speak to me and I couldn't wait on hold to speak to her which is interesting because I've always been able to talk to a supervisor and been placed on hold when I call other companies, so I'm not understanding why this situation was different. I believe the supervisor was trying to avoid me, all in all, I will never order online from Kiehl's ever in life again it was the worst experience and nothing was resolved. This was very bad customer service on their end. My order was cancelled and your customer service reps couldn't provide me the reason why my order was cancel is ridiculous! It wasn't the money but I did have a free make up pouch on there as I used my points to get, but if that was the reason, then why not reach out to the customer and let them know you don't have the free item in stock and if I wanted to still proceed with my order, but just to cancel my order, not give me a reason why and not notify the customer is bad customer service!!

I am sorry I didn't read the below warnings about bad customer service before engaging with Kiehls Germany. Very poor customer experience - they sent me a birthday "gift" coupon which wasn't working on their site. Feedback is never clear and the coupon was going to expire. They escalated to their technical team, but it has been another week and no response. No attempt to help with my purchase and because it has taken so long, the specials are over. For such a well-known company, this is shocking.

I always shop at Kiel's Brent Cross London and the service and the product knowledge of the staff is excellent. As we are regular shoppers the staff always look for the best deals for our needs. However last Thursday it was like day and night. The staff were struggling with my shopping requirements and seemed totally disinterested. The final out come was that I ended up being out of pocket. Has put me off returning to this store.

A complete scam. Never received my 200$ order. Emailed them, online chat with them, still no. They lied about their shipping carrier, and the shipping carrier lied about the delivery. I dispute the transaction with my bank but they claimed reversal and now they stole 200$ from their customer. Literally speechless and also shocked by how my bank would chargeback to them when they have such terrible credit?

Poor customer service I have been a royal customer for 10years. Always loved their product. Recently ordered some skin care porducts as my routine. I accidently put my old address where it takes 40mins driving distance. The current tenant didnt recieved the package so it is sent to a near post office for pick up. I asked the customer service to call canada post for returning the package to sender. They reply to me do it myself. I am running a business so I know the sender always can make a call to any courier company or Post office for changing shipping address or returining to sender. They are just lazy to do anything about the issue. I am done with Kiehl's.

Product never arrived. When asked for a review by them I completed a review to say so. The review was moderated and they refused to publish it. I would not trust the reviews on their website as they appear to only want positive reviews not a balanced approach like most companies. Would not buy any of their products or recommend this company to anyone.