Kidde Fire SafetyReviews of kidde.com

Returned alarm after less than i year.as battery was “low”. It good for an item that’s to be replaced after a good few years Item sent by veri and was delivered to them on 17/9/22. A week later,no communication from Kidde as to them receiving item of what was happening about it. Sent all details and Amazon receipt. E mailed this morning,still awaiting response. I always say that a company is only as good as how it deals with the public….this is bad.

I purchased a Kidde 10SCO Smoke and Carbon Monoxide Alarm in April 2020. In August 2022 the alarm started sounding in the absence of any smoke or carbon monoxide. Pressing the hush button did not silence the alarm, the only way to stop the continuous beeping and shouting 'Fire' Fire' Fire' was to disconnect the 9volt battery. I returned the item as instructed on the back of the alarm to Kidde Safety Europe Ltd, 1st Floor, Ash House, Littleton Road, Ashford, Middlesex TW15 1TZ, with an accompanying letter explaining the fault and giving my contact details. I don't see the point of giving instructions for where to return the alarm when there is a problem when Kidde Safety Europe Ltd don't respond. They have my postal address, email address and phone number. I intend to inform the parent company in America. Update on 12 September - I emailed the company yesterday and have just been phoned by the company to say that a replacement alarm is being sent out. As a result I have changed the review from 1 to 5 stars.

I bought and installed a Kidde HomeProtect alarm from The Range 21 Aug 2020. Model WFPV, s/n 1010835, costing £19.99 A few ago its alarm went off in the afternoon giving off a repeated beep and voice alert announcement. There was no fire or smoke, and it turned out to be a false alarm. Some minutes later it went off again and I had to push the 'Hush' Button. But shortly afterwards it again went off -another false alarm. It was making that much noise I had to remove it from the ceiling, but nothing I could do would stop it going off. I had lost all confidence in it, and with no battery to remove I had to disable it by turning a slot on the back, which apparently caused it to be permanently disabled. To me it was obvious it had developed an inherent fault and so rendered not fit for purpose. The paperwork which came with it said in relation to the 10-year warranty "If the product becomes defective, return to your address Mathisen Way, SL3 0HB". This course of action is not feasible for me, and I am left dissatisfied with the product and the lengths I have to go to get remedial satisfaction i.e. Arrange difficult post and packing, and with no certainty that I will obtain a result. I phoned the warranty office in England and was fobbed off with excuse that it was probably not cleaned as per instructions to rid it of insects etc. She used the word 'hoovering'. I have other standalone fire alarms in the house (Not Kidde). All working, and they do not behave this way. So, It's in the bin, and no more Kidde for me.

Customer service non existent. I have tried multiple times and ways including leaving a message with what seems like an answering service. I can’t understand how a well known brand can be so unresponsive.

I purchased 2 fire Kidde fire extinguishers at Home Depot after the one I had for 10 years had moved from FULL to EMPTY. I registered at Kidde.com and ask support why the 2 I purchased showed the needle at the lower part of FULL, next to EMPTY, and if the 3 yr warranty would replace them if they fell into the EMPTY before it expired. On March 4, Kidde support replied, "Thank you for contacting...we will respond as soon as possible." By March 25, NO ONE responded, so I contacted them again. Now, it is April 10 and NO ONE has replied. BAD customer service is often the death of a company. Sad, because a fire extinguisher offers peace of mind.

Do not trust this company: Recalls, false alarms in the middle of the night, terrible customer support. I have a box full of junk alarms from these people (3 different models). They last about 6 months and then start triggering at random times, often in the middle of the night. I've gone through at least one recall with them, tried several different models, and while some have been working solidly for years, other units seem to fail quickly. I reached out to their customer support line asking for advice, and guidance... and didn't even get a response. For a safety-related product and company, this is frankly scary.

Rubish products and terrible customer service. Several fire alarms that I purchased only lasted 7 months instead of 10 years! Customer service does not answer the phone calls.

BUYER BEWARE. Kidde carbon monoxide detectors have failed after 9 years of use. They were purchased as they have a 10 year warranty. Kidde ignored my letters.