Kia Motors AmericaReviews of kia.com

Do not buy a kia!! Burns oil, kia won't do anything to make it right. I have a 2014 forte that burns around 3 quarts between oil changes, my mother in law has a sorento that burns 7. We were both told by the dealership after having a diagnostic test that the engine will have to seize before they will fix it. They're cheap for a reason, spend the extra and buy quality. These cars are junk!

I purchased my 2020 Kia Sorrento April 5, 2021 and May 11, 2022 had to get a jump start in Walmart parking lot.(1 year ownership) I contacted the dealership that I purchased it from and got an appointment that day, stating it would be a 2 hour diagnostic check?? I sat there for an hour and half they came and told me it was indeed the battery (insert eye roll) then told me the cost of $319 this included the cost to install the battery! I then had to wait another 1/2 hour while they installed my battery! I contacted KIA customer support and was told that there was not anything that could be done to my out of pocket cost for the battery because the car batteries only last 36,000 miles or 3 years, they asked my mileage which was 49,999 miles! I guess if I don't travel then my battery will last longer!!! I love my KIA and did a lot of research before purchasing my very first new car! We have lost the customer service factor and that is just sad!

I purchased a 2015 Kia Optimia in March of 2016, it only had 7 miles at the time of purchase. I always kept us with my regular maintenance schedule at Kia. In May of 2021 I had a message come across my console of a possible engine problem. I immediately took it to Kia and was told there is nothing to worry about. In July of 2021 I experienced engine trouble where my car would not accelerate, stuttered when being driven and very low power. Kia understood the issue right away and told me my car fell under the Kia Engine Recall. After almost 3 weeks in the shop I was able to retrieve my vehicle. I have continually filed claims for rental reimbursement under the Kia Engine Settlement guidelines and Epiq continually denies my claims in spite of the requested information being sent in. After my 3rd denial I requested an Arbitration hearing, in January. No response on a hearing date. In late March I filed a complaint with the BBB. I received notification from BBB that they were closing my case for lack of response from Epiq, the settlement administrators or KIA. Of course they will let it sit for 30 days because they know the BBB will close the case, which is frustrating because there is no resolution. I have continually had the Engine Control issue come up on my car and don't trust KIA to repair it correctly nor reimburse me for expenses. I will continually fight this until Kia takes responsibility and Epiq pays the claim settlement.

DO NOT PURCHASE A KIA! I’m a very upset and an irate customer at this point! I’ve been stranded 5 times due to engine issues with my vehicle and nothing is getting done other than resetting the computer and being sent on my way just to be back in a matter of 2 weeks for the same damn issue again! My check engine light comes on and keep my car from accelerating and stutters and this has happened 5 times within 5 months already. This is unacceptable and the service dept at my dealerships is being directed by your company on what to do and these lame ass “resolutions” and bandaids that are being done to my vehicle are ridiculous on your part as a company. I drive for a living and have been left having to use multiple days of my hard earned Vacation days because of my vehicle constantly being back in service. I will be contacting the news and going to social media shortly as well to share the horrible experience I’ve had with you KIA. My vehicle has always been kept up with and in great condition and I’m absolutely upset and disgusted by the service I’m receiving. I NEED MY ENGINE REPLACED, a real resolution as even the management team at the dealership that has my vehicle feels the same way after having it in multiple times for the same issue but you won’t approve it yet they’ve replaced over 40 engines already this month alone. I’m sick and tired of being given the run around I want a resolution and to be contacted very quickly. I’ve called your 1-800 number 7 times and never get to speak to anyone with your ridiculous wait times. My last call was a 49 minute wait and I’m currently on hold again and it’s now been 32 min and spoke to. Jeremy act an hour of waiting total and he was extremely rude and hung up on me! I want my issue to be resolved and I’m moving forward with formal complaints and like I mentioned I will be contacting the news and social media. I’ve been patient long enough and I’ve been without my vehicle for 2 weeks now again as it’s currently in the service dept again!!! I will not be satisfied until this issue is TRULY RESOLVED and at this point my engine replaced, I’m done with resets of computers and sensors being checked and the check engine light being turned off and sending me on my way. Again I drive for a living and this is not acceptable after months and months. THIS IS THE 5TH TIME AND YOU KIA REFUSE TO REPLACE MY ENGINE AND JUST HAVE THEM DRIVE MY CAR , PUT MILEAGE ON IT AND SAY SEND THE CUSTOMER ON THEIR WAY AGAIN. I EXPECT TO BE CONTACTED AND ISSUE RESOLVED!

The only vehicle I will buy ever again. It's like lighting a firecracker and it goes off like dynamite. Much unexpected my SUV drives like a cloud with rockets on a roller coaster rail! They really back up there products. They find a problem they extend the warranty to 15 yrs, or 150.000 miles. I love my SUV. The only way you are going to take it from me is, if you give me a new one.

I went to Kia Greenway East in ORLANDO. I have a vehicle that is less it's than 3 years old and the back seat fabric is fraying at the seam in two places and in the EXACT SAME PLACE as the other seat. This is the absolute worst dealership I have ever dealt with. Absolutely ZERO help. No one returns phone calls, even the sales manager!! I was denied a repair for $600 because there is a defect in the sticking of the seat.. Jennifer, the District warranty manager for the state of Florida, denied my small repair Josh, the service person I was assigned to never followed backup with me until I called him 3 and a 1/2 weeks later! I asked to speak to the owner of the dealership or the general manager and no one would give me his name. Instead they sent me to Jay who is the sales manager. He NEVER got back with me either. Nor did I ever hear from Geena, who is the service manager. After leaving numerous messages for these people to call me back, NO ONE bothered to Return any of my phone calls. I did contact the corporate office who only pushed me back to the local dealership.. I've been having this run around for over 6 weeks. I am absolutely disgusted with how I was treated And I hope they are all fired. Do not ever go to this dealership. They are incompetent, and they absolutely DON'T CARE0 about the customer. My issue is still unresolved! If I could have rated this a -100 for customer service I would have. Buyer beware! After experiencing their lack of care first hand, I will never purchase their stock or recommend them. I have been telling everyone to spread the word about Kia.

Hello, I had a kia sorento 2014 v6 that I tried to claim a recall on for the engine block, they turned me away claiming there was no recall, I have a lisp and spoke over the phone this was 2 years ago, since then I had to replace the engine, transmission, alternator, the ac is currently out and gas door no longer opens which in this car is a 2000$ fix I have to leave it open, I had several more issues, I just got rid of It this month finally after spending 9 grand on its repairs over 2 years, and owing 10k on it still, then it turned out there was a recall and I voided the warrantee and recall by having it replaced myself... I been screwed over by kia and will never buy them again, I just got a 2018 ford fusion

Dernière location Kia pour ma part. SAV déplorable durant toute la vie du véhicule. On ne parle même pas de la restitution où personne ne savait quoi faire en incriminant le client. Les frais sont calculé au doigt mouillé pour se faire de l'argent sur les clients. A fuir !