Kia Motors AmericaReviews of kia.com

So, when I purchased by car from the Kia dealership, the finance manager told me that the $19K I would be financing would be at 6% interest, even though the advertised rate on their site is .9 to 2.9% and I was leaving a down payment of $11K. I balked. Well, they got it down to 4.5% and the finance manager said Kia corporate set the rates and it was out of his hands. I signed the papers even though I still wasn't happy with the %. The finance manager failed to charge my credit card before I left so legally/technically I could have said I already paid the down payment and all I would have had to do was show the signed papers. However, I'm not that kind of person. I did phone Kia Corporate Finance the very next day and spoke to 4 different Finance Supervisors at various times in the morning and they all told me the same story: The dealership sets the tiers and the interest rate on car loans. I phoned the dealership and the Finance Manager told me that whoever I was speaking with was wrong. Well, I went back and forth for a while between Corporate Finance and the Dealership, not getting a straight, verifiable answer from either party. I threatened to return the car. The finance manager again said it was Kia preventing them from lowering the rate. He finally got all of my credit scores from 3 reporting agencies (782) for all of them and was able to talk Kia into lowering the rate to 3.25% (weirdly on his report, it shows my credit score as 702 from TransUnion. I have no idea where he was getting his info). I still don't know who was being untruthful but I'll never buy another Kia product. If this is the way the company treats their customers, I would advise you to avoid them as well.

Bought my car in Saskatoon, Saskatchewan, Canada last March. InwIted almost 8’weeks. The Telluride was a new model to the lineup. Careful with the paper work. They aren’t too trustworthy. They are a car dealer after all. They made an error in basic additive math. That I eventually caught. Mostly cuz I didn’t want things written in scrap paper. Good lord. Seriously. Then They made an error in subtractive math later also. Additionally, They don’t want to honour the warranty in Canada according to the manual in the car. They will say that Canada is “severe weather” (since when !) and the oil changes and maintenance should have been every 6000. Even though the manual clearly says 12000. Amd I was doing Every 8 already anyway. Cuz i didn’t trust the Kia oil. Which might be great for all I know. But when I asked to See It one time cuz the manual says specifically what standard must be used, it was not possible. Excuses. Exhausting. So get ready for trouble unless you get all this nonsense written down in advance and / or free maintenance checks for the warranty period. Also, TIRES! I tried to upgrade at sale. Was talked out of It. Did my due diligence. They were seemingly right. The tires on my Telluride were rated good amd the warranty was 90000 km. So I was not worried. Guess what? Tires were done by 37700. And I am fifty with glasses and drive like it. I asked for new tires with a prorated price for my usage. Nope. They said that’s the tire company not them. Tire company says it’s Kia. I reported it to BBB, waiting For an outcome. I suspect Kia is buying Fake tires from China at a heavy discount. Extremely prevalent there. I know cuz I lived there many years They likely know it. No way can the real tires rated for 90000 be done before 38000. Lastly, I paid for the trailer wiring with the 7 harness amd not the factory 4. I bought the trailer towing package upgrade. I didn’t check when picking up car. Two months later I went to get my trailer in another city Storage and guess what surprise I had? Yup, not a 7 pin wiring harness nor the brakes etc. Had to do it After market. Almost 800. So, I’m trying To do that. Already paid 700 for the upgrade. That did not happen. Brutal! Be careful. Solid product. Good value for quality and build. Bit proceed with great diligence and check your boxes. Take your photos. Check and Double check. Including their math. This is what happens when Hyundai (famous for this stuff and more) buys Kia. I should have stuck with Toyota who I no issues with for 20 years. PROCEED WITH CAUTION

As much as I like my new kia soul, I won't ever buy or refer anyone to buy a kia ever. The scams perpetrated at the denville NJ kia did me in. Showing me one price and putting a higher price in the contract without me seeing it ( they kept saying the computer wasn't working right) was the worst. Not telling me that the car was being delivered from pennsylvania was another long with all the usual tricks. If I want having car trouble that day, I would have left in the first hour.

There 7 year warranty doesn't count for a thing, they don't care about people just paperwork.

Hello to all kia customer. Hello to kia advertisers. Why the heck would you guys waste money on a commercial of a car spinning on a ramp. Why would you send that kind of message out to the public. Do you guys have any clue that young drivers see this. Can't you demonstrate speed without a car flying in the air. Omg smh.

I have a Kia Soulelectric car that i imported to Europe, paid inport duties and taxes, had it homologized and registered on a Czech number plate (European Union). All i need is a duplicate key and they seriously told me its not possible because its not on Spanish plates. No reasonable customer service...the Kia dealer in Europe simply disowns their own make!!

I met with a salesman to buy a new Kia K-5. He gave me a print out with the price and told me the discount he could give me. I told him I was going to check the price with other dealers and get back to him. I called the next day and said we had a deal. I asked him to send me confirmation of the price including the discount he quoted me. This car was for delivery in a few months. He started to tell me that incentives might change by that date. I told him I wanted to lock in the price now and would buy the car immediately. He then rambled on about financing and paying it off in time. l told him I was paying cash. He said he would now have to talk to a "finance" manager and call me back. Never heard from him again. Then I called the dealership and asked for the sales manger. Told there were two of them. Tried to talk to one and got voice mail. I left a message. Never heard from him. Called back and asked for the other sales manager. Left a message on his voice mail. Never heard back from him. This is Liberty Kia in Libertyville, Illinois. You should act accordingly if you are thinking of doing business with this dealership.

We bought a brand new Kia in April 2016. Four years later, the car would not start. We brought it to the Kia of Greenville Dealership for a diagnostic and were told that we needed a new engine to the tune of $6,000. The dealership suggested that we call Kia HQ's to see if we could get a new engine since the car, "should not have had that problem after only 4 years of use." A representative from Kia HQ's called us back with a decision that they would NOT replace the engine and that it was something that the service department told them to lead them to their decision. We had regular oil changes and had all the receipts, so I can't imagine what they would have told them--I'm thinking they didn't want us to get a new engine so we would buy a car from them?? The punch line: they made us pay the $130+ diagnostic fee! I spoke with the service manager to see if we could get the fee waived, then spoke with the GM of the dealership. He was talking in circles and stated that he would not be able to pay his service tech if we didn't pay the diagnostic fee (I'm fairly certain his tech's don't earn $130 for 10 mintues of work). He ended up hanging up on me. I have a call into the owner (who also owns Greer Nissan and Toyota) and am yet to get a call back. After considering out options, we decided to sell the 4 yr old Kia vehicle salvage and buy a new car as we were in need of a truck to do some camping and gardening projects. We enjoyed our Tacoma in the past so purchased one, but NOT FROM GREER TOYOTA. They lost a sale over a measly $130--the culture over their is not one of common sense I'm guessing. Like Share Add a photo