Kia Motors AmericaReviews of kia.com

I have been a loyal customer with KIA Southside of Jacksonville. I have owned 5 different KIA's since 2003. I have even referred people to buy a KIA. I am having issues with my 2019 KIA Forte. The defroster and A/C are not working. I called the service department and was told they couldn't fit me in until a week later. I feel being a loyal customer for so many years should account for something but I was just a number and the girl didn't care about me or my issues. I am not referring people to KIA any longer and will take my business elsewhere. Not good customer service at all.

Arapahoe kia denver dealership After they replaced my ignition system, the remote key fob didn't work at all, so when I took it back. They said it was a battery problem and they changed the battery, but unlocking the car still doesn't work. Always take a picture before taking your car in. They left oil stains on my car seats, blamed it on me, and didn't vacuum at all. After showing them the picture of the seat before taking it in, they removed the oil stain from the seat. In addition, I always had to call them to get a status in my car. All around bad customer service.

I absolutely loved my Kia Optima Turbo! It was the best! But it was time for a new car so when I paid off my car early so I could get my title and sell my car, unfortunately it was during the pandemic and my 3 month delay in getting my car title (since I paid it off online) with calls to the department every week was blamed on the government title office not being available. I was pretty upset mostly because of the way it was handled. Nobody could give me an answer as to why my title still was NOT being processed AT ALL for over 1 month. Those who answered my calls were all shocked. And those who tried to get me an answer, simply told me they would send the title department an email and I would have to call again in another week. I even tried to complain. To a manager. Somebody. There was NOOObody. Omg...... so yeah. Absolutely loved the car and would drive another one again! Except I don't recommend using their finance department. Pay for your car up front in any possible way! And the location where I bought my car, their service department was horrible too. They lost my wheel lock key... and after my complaints, replaced it with a used one... or I could change it to no wheel locks. They also almost crashed my car twice in the parking lot of the service department cuz the guy driving my car, I am pretty sure he didn't have enough sleep and wasn't with it that day. I didn't see him there the next time I went a few months later. But that was nerve racking. I give it 5 stars for the car. Zero stars for finance department. 2 stars for their service department cuz it was a hit or miss depending on the service rep.

I had a recall on my 2020 Kia Sportage and brought it into Century Kia in Tampa. My service manager assigned to me was Chris. I waited and waited for the email review but never received one. I just wanted Kia to know that Chris was great. He was one of a kind and took such great care of me. All the service advisors should be like him. He deserves a raise!! Thank you Chris and sorry it took so long for me to get to this. I appreciate you. You took great care of me and my Sportage.

Kia corporate are the worst!!!! Never reply, rude and dont care even when i have 3 Kias!!! They call me a valued customer but Wow they have no clue. Dont buy a Kia ever…..

Nie wieder KIA!!! Neues Auto gekauft,nach 6Monaten aufgeplatzte Frontscheibe,weil der Heizungsdraht an der Scheibe war. Leder aufgerissen, nach 5 Jahren keinen TÜV mehr bekommen weil Handbremse nicht mehr richtig zieht, wurde nicht auf Garantie übernommen weil man nicht exakt in dem Monat in dem das Auto zugelassen wurde beim Kundendienst war. Zulassung 25.11.2015 und Kundendienst mit 20.000 km in 01/2017!!! Leute ein Witz !!!

My Kia Niro has been great. I got the first year it released and apart from a couple of bumps along the way, it's been a reliable car. The dealer tried to upsell me, and also tried to dissuade me from buying electric, maybe because their profit margin is lower, who knows? I wish I had gotten a different color other than black now though. Love the car. Service has been good too.

Hands down one of the best vehicles I have owned. The all wheel drive is amazing in the snow. It will get up and go when you need it to. With the 4x4 button, I never worry about getting stuck anywhere. Thanks to KIA for making an outstanding vehicle.