Kia Motors AmericaReviews of kia.com

I've been in queue for 6 months to get 2022 Telluride. Now they've changed over to 2023 model being shipped. I have to update my order with the dealer. I red rumors about new color combinations and price add-one. There is NO information on Kia web site. There is no "BUILD" information that answers many of these questions about options and price. There is no brochure available for 2023 Telluride. I spent hours searching their web site and Google to get this CRITICAL information. Decided to call Kia. I was on hold for 45+ minutes. The csr asked 6 questions about me and the other 8 about the car she noted and said she'll get the answers. After another 15 mt wait, i was back in the queue! After another 15 mts a CSR answered. She was more interested in recording my information about the call, than answering my questions about the product! She could not answer a single question about 2023 Telluride. Finally she too hung up. With the queue so long for a popular car, everyone at KIA has become arrogant. MArketing does not put our critical product information. CSR does not answer calls, have CSRs who are ignorant, unhelpful, arrogant, and rude. Is this a way to sell a 50,000 $ car?!! Shame on Kia management and marketing. KIa's arrogance is unbelievable! I will remember this. I'm almost inclined to hell with Kia and go to Hyundai or other car manufacturer.

I will certainly reconsider buying a Kia again -not because it's a bad car but because of the service department. Years ago, the service department was excellent and they would always want us to to complete a survey. Fast forward, for years now it's hard to get an appointment and if you do, its weeks away. Then, to get a supervisor to call back is not going to happen. I have called five times to try and talk to someone today.

Gunther Kia Motors Service Warrantee Failure/Bait and Switch-0 Stars Caveat Emptor- Beware Gunther Kia Motors in Ft. Lauderdale. Warrantee meaningless and Bait and Switch. This is all over my 2022 KIA Sportage. Thus begins my nightmare on both Bumper to Bumper Warrantee which refuses to take care of a defective paint job from the factory. We won't discuss the fact that the cars defroster does not work and it is a danger and safety hazard.(As well as the disgraceful way the company does business and uses bait and switch to get you in and lies in WRITING-along with pictures. a 4.30 hr nightmare which resulted in nothing done). My car is 16 months old, has 8000 miles when these spots began to appear-(none of my neighbors have this, I owned a repair and restoration shop and have never seen this on a relatively new car). We washed and waxed it-and nothing. We made a call to Gunther where we have purchased several cars inc. this one and was told "bring it in and we'll see what we can do". I leased this car new with a full warrantee. I had no doubts it was covered. I was wrong. Without checking warrantee, calling over anyone to look at the car we were told it was ENVIRONMENTAL and not covered by the Warranty. No trees, 30 yrs here with no problems with paint on new cars or older ones either...and a background in Car Restoration. Part 2 of Saga. When we made the appt. we were contacted by Natalia Arenas who offered to take back our 2022 and give us a 2023 she had on the lot (with picture) with no money down and ,same payments,same terms.. My husband a H.S. English Teacher asked her this several times-and her answer was in writing- no money down, same payment, same exact terms with all new warrantees ,3yr lease on a brand new Kia. (They have done this before). She made an appt w/ the salesperson we had before.. We kept this appt. while bringing in our car for service. They suddenly didn't have the car or any LX's and the new car would cost more . We just left-not happy with bait and switch and the lies in WRITING.-went to see bout fixing our car and when the service manager Ryan Stoltz refused to offer any assistance other than -we have to pay for a claybar detail!- I offered to show my car to several customers telling them please look before you purchase. This was AFTER WAITING OVER AN HOUR for the GM who was also the person who sold us our first 2 cars when he was salesman (and in the 4.5 hrs we were there although we were told he was in the break room and texted,. called, never showed his face.) The Sale manager called us in and offered us a "deal"-not the one in the letter mind you. Telling us people were offering to pay OVER STICKER PRICE so we were fortunate he could get us in for a low down on this new car and pay 50-60 more and of course extend our lease. Our original lease for our 2020 was now going to be for 6 yr lease -they were not being as kind as they let on.After over 4.5 hrs from when we got there, calling our agent and having the registration and insurance transferred and the binder sent we were "informed" that we now needed 100/300 bodily injury ad to call our agent back. I said I have a 2022 out there and haven't need the 100/300 for all the years I leased from Kia. back when I first leased in 2000 this was a ". thing".The Salesperson said new law- I said show me.I am a Realtor and write contracts and disclosures. The Manager said "you could be audited if they find out(was this a veiled threat?). I said show me the disclosure and they said this is the way it is. I called my agent and asked her and she said she has Never seen this on Kia's Toyotas, etc.only on luxury vehicles. No one would would show us proof ,NO disclosure was given on their ads, their correspondence and now after 4.5 hrs, after 5 cars from them and never hearing this and them seeing our insurance each time-after pulling all our property from our car, after waiting in a lobby for the Joshua Clinton for over an hr and being told he left/ran/was n a meeting, having lunch ,etc. we left with the car you see above, no oil change, no fixing the defroster ,nothing. BEWARE- This is going to Trust Pilot, BBB, Consumers affairs(Dept. of Agriculture), Twitter, tik Tok and all over FB. People ought to be advised.

This is a Caveat Emptor notice on Gunther Kia in Fort Lauderdale - what an awful experience we had there yesterday - note that we have been clients of them since 2011(our current Kia Sportage is the 5th auto we have leased from them) and this is how they treat people: I had scheduled an oil change per the schedule of maintenance, and I received a notice from their internet sales manager indicating they were eager to have me trade in my current auto for a new lease(which I had done in May of 2021 for my current Kia) and I made it CRYSTAL CLEAR that NO money would be coming out of my pocket to do this exchange - I received written confirmation from her that they would honor this - so, we get to the dealer, and in the interest of being transparent, I pointed out 2 issues with our current lease vehicle: 1. the paint is oxidizing and the vehicle will need to be repainted by them 2. the defroster never worked correctly - the service person, whom I have known for over 10 years, told me it was 'environmental' and that I would need a 'clay bar' detailing to remove the spots, at my expense - I was appalled by his uncaring attitude, so we moved on to the sales department where things went from bad to worse - Auto Sales people seem to have major credibility issues, so lying was expected, but when they told me that they did not have the model for direct exchange, but had the model 'one up' from mine, we decided to explore and see what they would do - 3 hours later, after viewing and driving it, we decided that for another 51 bucks each month, that it would be ok(even though they lied about not being able to get the other model - when pressed by my wife and I, the general manager finally looked and said he had some coming into the dealership in October - we did not trust this to really happen, so we proceeded with the paperwork on the new vehicle, but, AFTER they received the rider from our Insurance company, they came back and said we had to up our insurance coverage WITHOUT A WRITTEN DISCLOSURE(it was printed on the back of our bill, but did not apply to our current vehicle) so after this lie, we got up and walked out - what a #$%^@&g waste of nearly 5 hours of our time - avoid this dealer - I have already filed a consumer complaint with the corporation and expect to hear from them on Monday - DO NOT DO BUSINESS WITH GUNTHER KIA!!!!!

dont buy kia. i bought 2017 sorento (recall model) car wont turn on around 80000 miles it took me about 6 weeks to get it repaired. i had to rent out a car for more than a month, pay all the expenses from my wallet.the repair came out around 1300$ and they gave me $100 off because they finished the repair and didnt notify me or answer any of my calls and messages. when they fixed up the car. some parts were missing and there was oil stains on the side of the passenger side. they completely ignored the stains and said they cant do anything about that and will call the part department for me because there was no one in the part dept helping out customers. the part department said they need to replace the whole set of parts and i need to speak with the advisor.and this is still on goijg problem that i need to solve with them. and probably would need to physically stop by the dealership because its impossible to getnin contact with any advisor through the phone. kia needs to hire more people if they are short on man power. Getting to the Point. Kia after service is Horrible. your waiting time will be more than a month if your car breaks down and it will break down before 100000 miles

I have 2021 Kia Sorento with a bumper to bumper warranty. The trim around all the windows have faded from black to grey. They will not warranty the items. The dealership claims its not there problem. ECP was applied to the car to prevent fading they claim it's not their problem. So looks like it's my problem. Paid over 50,000 for this car year and half ago has 25,000 miles on it.

Kia is a rip off. I bought a kia soul started doing fine so l decide to do a full service beacause is been two years since i bought it. After the service they found lots of problem with the car how can that be, supposed to b still good condition. There was problem wth the two front wheel then the break pad front & back. Now they saying there is another prob they have to check another diagnosis another payment. Is a rip off. Im thankful for there service but another thing is charging me so much that the car has so many problem.

If I could give Kia half a star, I would! I have a 2022 K5 GT(not GT Line). Bought the car brand new from a Kia dealer in northwest Indiana. Things were great, until about 1500 miles... I took it into the dealer where I purchased three vehicle. The car was not sitting properly, and I would often have to put it in manual, in order to shift gears. I was told that was the DCT and it's normal behavior, and it would be months before I could get in to see a tech. I called other dealers and was told they were backed up for a few months.. I shrugged it off, in hopes it was a freak accident, and that it would occur again. Little did I know, that was only the beginning.. throughout the one year of ownership,I've had the brakes and rotors replaced at 14k miles, which is Ludacris. The car was at the dealer for over a week, as the dealer waited for the parts. $900 later.. The trans overheats, engine overheats, the car bogs down and runt go past 30.. then it just stops. My son and I have been on the side of the road more times than I care to admit. Check engine light comes on at least once a day, asking with the oil light. I am currently driving the car 1000 miles for an oil consumption test, because the dealer I took it to says the car was 2 qts low. I've contacted Kia numerous times and they will NOT do anything. I can't even get a loaner for these problems. Oh! I almost forgot.. I took one of the techs for a drive, to show him what I was talking about, in regards to the problems. I was driving in Sport, and he said Sport is only to beer driven at times when you need a little extra power. He goes on to say you're not supposed to drive for a long period of time in that mode. Kia says I'm driving the car to rough and to refer to my manual. But, no where in the manual does it say to not drive in that mode. I'm going to the news, and going viral until I get results..