Kia Motors AmericaReviews of kia.com

Courtesy Kia 6222 E Auto Park Drive Mesa, AZ 85206 Why you shouldn’t purchase a car from Courtesy KIA in Mesa. To begin with the Financial Manager Tyler Hegland  is sneaky and very dishonest. My contract was emailed to me and a upon reading the contract I discovered that I had a charge of $1,442. 00 for tire repair, a $935.00 charge for  Century maintenance, a charge for 3,365.00 Ally Premium Protection, and also a charge of $499 for dealership documentation fee. At no time was any of these charges disclosed to me. He created fraud buy taking it upon himself to deceitfully bill me for unauthorized charges. In addition my signature was forged. Please make sure you read your contact Thoroughly because I believe that it is common practice for the dealership to be deceitful and add additional unauthorized charges to their clients

Dyer Kia in lake wales Fl has the best team. They are always attentive to my needs of my vehicle. Only to go there for a recall this time. The service rep Danny was awesome. Knowledgeable and friendly. This keeps me returning. Thanks

*COMPLAINT** I FEEL ROBBED, DISRESPECTED AND DISGUSTED! I HAVE ALWAYS PAID MY CAR NOTE ON TIME BUT I RAN INTO A HARDSHIP AND HAD TO PAY IT A WEEK LATER WHICH RESULTED IN YOU ALL TAKING A DOUBLE PAYMENT - THIS HAPPENED JULY 1ST/7TH AND HERE WE ARE THE 22ND AND I’M BEING TOLD I STILL HAVE TO WAIT AN ADDITIONAL 16 BUSINESS DAYS TO RETRIEVE MY FUNDS! THIS IS COMPLETELY INAPPROPRIATE AND CARRIE SPECIAL AGENT WAS EXTREMELY RUDE AND UTTERLY DISRESPECTFUL! $811 is A LOT TO WAIT OVER A MONTH FOR! AWFUL! THIS IS THE WORST EXPERIENCE OF MY LIFE AND AS A CUSTOMER I FEEL EXTREMELY UNDERVALUED AND UNAPPRECIATED!! WITH EVERYTHING WE HAVE HAD TO FACE WITHIN THE LAST FEW YEARS AND IN MY LIFE THE LAST MONTHS ALONE - THIS SHOULD BE THE LAST THING I SHOULD HAVE TO BATTLE, EXPERIENCE! I AM UTTERLY DISGUSTED AND COMPLETLY DISAPPOINTED- THERE IS NO REASON I WAS TOLD I WOULD HAVE MY CHECK IN 10 BUSINESS DAYS WHICH IS EXTREMELY TO LONG AS IS BUT TO HAVE TO WAIT A MONTH AND SOME CHANGE WHEN YOU TOOK IT VERY QUICKLY IS BEYOND SICK!!! CUSTOMER SERVICE SUCKED EXCEPT THE LAST LADY I SPOKE WITH! CUSTOMERS HELP MAKE YOUR BUSINESS AND YOUR FOCUS SHOULD BE MAKING THINGS CONVENIENT AND EASY FOR THEM!! NOT CREATING AND ADDING ADDITIONAL STRESS TO THEM!!! I AM RANTING ONLY BC I AM LIVID!!!!!!! UGGGHHH THE WORSE!!!

Purchased a Kia Niro EX Premium Hybrid in July 2021, but didn't start driving it until early October, 2021. It has more than lived up to the excellent reviews I found while researching it. It drives beautifully, with plenty of power when needed, transitioning smoothly and unnoticeably between all-electric and electric-assisted gasoline motors. All the safety and navigation features work beauifully. All-around comfort, from seats to climate control, is superior, as are media controls. Lee Johnson Kia of Kirkland, WA provided exceptional service, helping me buy what I needed in an extremely difficult buying environment, and providing outstanding maintenance support. I can't say enough good about the Kia Niro and the Lee Johnson Kia dealership.

I’ve had this car for one month now, and it’s literally been in service for half of it. 2 days after I bought the car, brand new with only 50 miles on it, the engine stops while I’m driving. So I take it into the shop and 2 days later the car is sent back citing “it was a blip. No issues found.” 1 week later the engine shuts off while it’s driving again. This time the car is in the shop for 12 days and they still haven’t figured it out. I got the car back and we have to wait till it happens again, AFTER which they’ll install a diagnostic tool hoping it will happen a FOURTH time. This is such an inconvenience having to drive back and forth during a work day…and them having me basically test the car for them. This was my first KIA and will most likely be my last. The headaches are just not worth it. I wish I had just gone with the Toyota Sienna or Honda Odyssey. Looking through some of the reviews here...I really wish I had checked this site before buying a Kia.

If I could rate zero stars I would. My life and my little ones life have been in apparent danger for years because we never received a “software update” I have never received a letter for this update. Because of this no update the car stopped telling you when things are going wrong. It does not even bother to tell you when engine your is failing. It completely shut off on us while driving. It could of gotten us killed on the highway. We are told we are out of luck and have to replace the entire engine which is now as much as the car. I was such a big fan before all of this happened. The customer service is garbage and so is the company.

I would not trust Kia car neither should you because they just send me a letter month ago saying I have some kind of wrong Hecu ‘s electrical circuit board that they put in my 2014 shortage car. And it also states that because of that wrong part my car can catch on fire 🔥. They said it’s safe to drive my car in highway until I start smelling some kind of weird fire smell but they won’t write that on paper because they don’t want to responsibly for your or your loved ones life. I don’t know about anyone else but I don’t feel comfortable for my dad to drive this car in highway knowing that it might get caught in fire so I asked them if they provided some kind of car just till the right parts for my dads car comes in and they said they can’t do that. And after while they hung the phone up”. It doesn’t say any where in letter that if your vehicle were to caught on fire they will take the responsibility for it. Be safe people stay away from Kia cars

I had an experience with hitting a deer before Christmas time 2021. Took my car into The Body Shop It sit there for 7 months It was not on The Body Shop Kia could not get the parts needed to fix my car. I forgot to say it's a 2000 and 2022 Kia Sportage. So I called Kia multiple times before I actually got a case, I was asking them to buy the car back because it takes so long to repairs. I knew that was a long shot so I also asked for reimbursement for the rental for the rental car for the extra car I had to buy cause I ran out of rental money I asked for reimbursement for cost that I had to spend while the whole time my car was sitting in the shop waiting on parts from Kia. Now let's get into when I called them I called them multiple times never gotta answer waiting on the phone for hours and hours at a time So the 1st 3 times I gotta hold of somebody they were very rude they didn't really want to speak to me and didn't care about my situation they are like basically Boo hoo there's nothing we can do so my case got escalated. I bought 6 Kia's I don't feel like a value customer the way they've been treating me I just got reached back out to say that they weren't gonna do any of those things that I requested from them, the only thing they said that they are going to do on my behalf is to check to see if the parts will be made faster if I have this situation again. COME ON KIA SMH, OMG WOW WHAT GREAT customer service. I was gonna be a Kia lifetime member but I can't wait to get rid of these cars I will never deal with them again.