Charle T.
Celebrating my 3 month NoCariversary
This is a follow up email I sent today to get a decent reply on when my purchase order will be fulfilled... It's been over 3 months, neither the dealership that I placed the order with and nor the corporate office in California have any clue or not willing to give a time frame. Over 90 days, you must know something, come on Kia... Hello and Happy Saturday, I just wanted to celebrate my 3 month NoCariversary, it's been over 90 days now and I have NO CLUE when the car will be available. The dealership that I am working with did receive a lot of EX and higher models but NO LXS Deep Chroma Blue models at all. What is the turnaround time? How come dealerships have no clue or get any updates from their suppliers? There is an assembly lineup list and based on the CUSTOM orders that were placed there should be a timeline on when the pre-ordered purchases which should have priority should get considered first since NO Dealership has any info on when you will be sending their orders in advance, so if they are waiting for a vehicle to sit on their lot, my dealership already processed with you a CUSTOM ORDER and the part where the allocation system you have is completely out of context. Again, if all of your dealerships across the WORLD don't know when they will be receiving their orders until after they are in transit, then you as a corporate failure should allocate one of those vehicles to satisfy the PURCHASE ORDER that you received from my dealership. You tell me to follow up with the dealership for any updates and the dealership tells me we don't have any info, the corporate office should have a better idea on the status. It's all about customer service and it seems VERY CLEAR that you have no accord to get LEGIT purchase requests satisfied because you are either too lazy to do your job or your entire management system is useless. Again, if the Dealerships have no clue when their orders will be fulfilled until after they receive a message stating it is in transit, whatever vehicles you have allocated, then you CAN fulfill a purchase order request that was submitted over 3 months ago. This is very shameful, a company as big as Hyundai the parent leaves Kia customers hanging like this..... I need more info, a date when this order will be sent to my dealership. Pretty please with a cherry on top!