Kia Motors AmericaReviews of kia.com

We have been Kia owners for the past 20 years, and for the most part, we have been satisfied until now. Our 2015 Sedona SX had a check engine light come on at the end of last year and the only remedy suggested by the Dealer Kia of Dartmouth, was to replace the engine an 8-9k dollar job and the car is worth about that much. The car has about 95k miles on it but the dealer would not honor the 100k warranty and provided no recourse for us. There was no offer to help with getting a replacement or any type of fix. We could not get an inspection sticker (Massachusetts) because the engine light was on but the car was running fine. Kia missed a buying opportunity and lost a loyal customer. They just don't care and their cars do not last.

Stay as far away from this place as possible. I was just thinking about buying a car they had. But after reading online and watching videos of the car. I was not certain about buying the car. But I was Harassed by phone and pressured into going through with it. Even after telling the salesperson, I changed my mind she just kept on till I done it. Very pissed off and unhappy customer. So, if they have screwed me over, I'll probably never have another car. Because if the car tears up, I'm letting them have it and they can sell it to someone else and I'll probably just have to buy a bicycle. The sale's lady just kept calling my mom's phone harassing me about the car. If the car tear's up I won't finish paying for it either. If they have ripped me off nobody wins cause I will not keep the car I will return it to them and I'll take the title out of my name. I shouldn't have been harassed over and over into buying a car I don't want. When I told the sales lady I changed my mind that should have been the end of it. Very unprofessional and pushy sales people. I'm not happy at all. When they screw you over, they lie and blame you. I talked to them about canceling my purchase because I did not want the car. And the local kia store is lying their asses off on me. Twisting everything around and blaming me for every bit of it. These people are the worst people to deal with buying car. The car brand I'm talking about is known to have transmission problems. I don't have 4 thousand dollars if the thing goes out but Kia doesn't care they pressured me into buying the car and wouldn't let me out of the deal. Worst car dealership experience ever. They don't even care that it puts my life in danger forcing me to buy a car that the transmission might stop. It was also stupid of the bank to even approve the loan for the car. Because if I refuse to pay for it, they can't do a damn thing to me they just lose their money because of my situation they can't do anything to me. They lie a lot more than other dealerships worst car lot ever. They should be put out of business. You can't trust them and their stupid, but they think the customer is dumb. I tried getting of the contract, but the manager is an a hole, and he wouldn't let me out of it. I'm not keeping the car so many people want to lie and say it wasn't forced on me that's total bs. Don't ever do business with Kia. Since they don't want to let me keep car I will be talking with an attorney because my mom's name is also on the car title, and she didn't sign anything so they shouldn't be allowed to have my car I should be allowed to keep it. Their mad because I have told them how I feel about the whole thing oh well they don't care how their doing me. I'm not the one in the wrong and I'm not the one lying.

Motors are junk cylinder #3 rods go bad we as a used car dealer salute you for making the worst product i ever seen also the 10 cent pin on cam that breaks

Oh where to begin? My issues with Kia began in February 2022. I had this issue where my blind spot collision assist warning would come on the dash, then the car lunges, followed by a clunking noise. When this happens the 2020 kia Sorento LX I have could barely get up to 60mph and ran around 4k Rpm. I have brought it in to the local dealerships 4 times. Nobody know how to diagnose it or they want to replicate the issue. Even though I have proof of the issues through video and photos from code reader. Today marks the 4th visit about the same issue, well the tech comes back an goes oh hey there’s a TCM code, an I’m like geee isn’t that a transmission control module, he just stared at me so I have honestly lost confidence in Kia. I will never buy a Kia again.

On December 13, while on my way to work, I noticed a strong burning smell inside my car (a 2021 Kia Telluride, which I have been leasing for less than 2 years). A few moments later, I realized there was a visible amount of smoke coming out from underneath my driver’s seat. I immediately pulled over and shut the car off, but the smoking inside the car continued for about 30 more minutes, and did not stop until my roadside assistance driver disconnected the car battery. My car was then towed to the dealership (Gateway Kia in North Brunswick, NJ). I went there to retrieve a few items from it 4 days later, on December 17th. As soon as I opened the door, the smoke smell was overwhelming. It had clearly permeated the entire interior of the car, as well as the few items that I removed. Upon inspection by the engineering team, Kia America determined that the problem was isolated to the seat and only the seat would have to be replaced. I have tried to make the point to the dealership service rep, as well as my consumer affairs rep at Kia that while the problem originated in the seat, the whole car was affected. I have reached out to them nearly every day and have gotten nowhere with this matter. They continue to insist on replacing solely the driver's seat. This was a major mechanical failure on a leased car that is covered under a warranty, and I am requesting that Kia provide me with a replacement of the car. I have 2 young children and I am concerned about the health implications that may be caused by exposure to possibly toxic elements from smoke, embedded in the entire interior of the car. Meanwhile it has been over 5 weeks since that I’ve been without my car, and this does not seem to be resolving any time soon. I have since filed a claim with the Auto Line through the BBB, and my status is pending.

customer care person ( a woman ) was not friendly did not tell the truth about my service agreement with the dealership where I purchased my 2021 sportage. I will never buy another kia anything due to the no service after the sale.

I have a 2020 kia forta with less then 20000 miles and the window molding is melted off making both my back window motors needing to br replaced twice. Yet they will not warranty the molding it makes my car look so trashy it is gross and sticky. I wouldn't ever buy another kia because of these problems. Please don't waste your money on there garbage that they will not replace.

I have a 2017 2.4 L engine. I'm so worried this will fail do to national lawsuit. So why should I buy another Kia? KIA is an expensive as a Toyota or Honda. So why not just buy a Honda or Toyota and be able to trust my engine will break down or catch fire. I believe to get the public trust, Kia should offer extended warranty's for free! At this point,I don't trust my vehicle.