Kia Motors AmericaReviews of kia.com

First of all the Kia Forte is supposed to be deemed one of the most reliable cars. From what I am seeing it is one of the most reliable cars to get stolen! These so-called privately owned franchises don’t seem to want to carry out service warranty, issues or recalls and when you call corporate all they seem to be able to do is apologize and take grievance complaints and give you a case number and make excuses after you’ve been on hold with them for hours and disconnected numerous times. And even though you have given them your name and phone number, you do not get a call back from them after being disconnected, which is normally good business practice.

I bought a 2015 Kia optima in 2016. In 2018, the radio screen went out then I kept having to replace the headlights and tail lights because they kept going out monthly, it seemed. So obviously there was some electrical issues. Then, the windows passenger windows stop working in 2021. At 125,000 miles and staying on top of oil changes and car repairs, the engine locked, and I’m still paying off the car. This car gave me so much difficulty while owning it. I wanted to make everyone aware of the issues and highly recommend NOT buying a KIA . It’s absolutely terrible. I will never purchase a Kia again. Very unreliable.

If I could give them a 0 I would! When Kia's started getting broken into and stolen in my area, Kia refused to provide us with a Club for the steering wheel. After our vehicle got broken into twice and the window got smashed both times they refused to help pay for the new windows or do the service themselves. They also blew off my calls. Then my husband locked the key in the car accidently and they made him wait over an hour before informing him he was "too far" for them to come out and help him. They instead told us to file a claim with our insurance, which would negatively effect our insurance score and rates! I had to leave work early and drive an hour to bring him the second key. When I asked to speak to a manager they ignored my call and have yet to call me back. Kia sucks, and there vehicles are made horribly and cheaply as well! NEVER BUY A KIA!!!!

I would give Kia customer service a zero if possible. On hold for over an hour to find out if the intake manifold is covered on a 2018 Kia Sportage under the 10yr/100,000 warranty.

I’ve bought Kia Niro plug in hybrid 2023 last months my windshield glass was cracked within 40 days I called kia support for help they said no warranty also called to many kia dealers but i never got help from them to figure out to problem result i spent almost $1400 to fix it.still i am not getting any answer. Not a good experience w Kia so far

I’ve bought 2 Kia’s in the last 12 months (1st time owner of Kia vehicles). 2022 Forte (back windows won’t go down, tire pressure warning light stays on, break lights don’t work all the time). 2023 Sorento (radio went out first month and still on back order 8 weeks later, dash vent starting to peel off dash, ac blows on high when it wants to). Not a good experience w Kia so far

I am beyond frustrated. Still waiting for a part for my Kia Optima for over 4 months after being told initially that there were some parts in country. Customer service is no help and they keep telling me that they will elevate my priority and that someone will call me back. Still no part and no call backs. At least they have supplied me with a rental. I loved my first Kia Optima. This is my second KIa Optima and with this current experience it will most likely be my last. If they truly elevate my part request and get my car back to me in timely matter. I would have a better view of the company.

I own a 2016 KIA Optima. I bought it BRAND NEW in 2016. I was great until it hit 38,000 miles. Still under warranty, The Dealer REPLACED the Engine. It's now 3 months old and doing good, but now the windows are going bad. It's NOT RELIABLE! DON'T BUY IT.