Kia Motors AmericaReviews of kia.com

We had a drive train issue on our Kia telluride that is a year and a half old. The Kia warranty is 10 year 10 thousand miles supposedly. We were out of town when this happened and were told it would take 2-3 weeks to fix with no rental or car replacement. The dealership doesn’t get reimbursed by Kia and so they wouldn’t cover it. That is standing by your warranty. It’s honestly been a nightmare and such a hassle to deal with while we were on vacation. Getting a hold of someone took a whole day and then we were hung up on with no resolution. Getting a hold of a manger is next to impossible. So now we are stuck paying for a rental car and figuring a way to get our vehicle back. I will never buy another Kia again or recommend them to anyone.

I had over 3 recalls on my Kia Sorento. Kia never made good on their class action lawsuit. I had to have my car sit for over 6 months and still never was able to have it fixed by a Kia dealer. I was told that I would have to pay for it regardless and that they were scheduled a year and a half out on this repair. Now mind you, one of the recalls was that the vehicle would just burst into flames even if it was not running! Their advice is to park it away from your home and other buildings while you waited for repairs. Then I did have two of the repairs made at my local non dealer mechanic and Kia claims denied my claim. Gave no reason and when I called to speak to someone the lady was so rude and told me, "that is it that is all we can do your claim was denied." I finally had to sell the car to a dealer at a loss. A BIG LOSS! NEVER BUY A KIA THEY DO NOT CARE ABOUT THEIR CONSUMER EVEN IF IT MEANS BURSTING INTO FLAMES WHILE DRIVING! THEY JUST DON'T CARE! It has been some time now and I still have not had a courtesy call about my compaints.

Kia customer service is trash. Called at 3pm. Was on the phone waiting for someone to pick up until after the customer service lines closed at 6. Never spoke to anyone. Requested a call back. Crawling into bed at 9pm the phone rings and it's Kia customer service. The lady was no help what so ever about the engine warranty/settlement. Literally told me to contact the dealer that told me to contact them. What a run around crap show.

I bought a 2022 EV6 in June, it was brand new. The AC stopped working a few months later and the original dealer would not take care of it, so I had to go an hour away. They flushed the AC and sent me on my way, and it worked for another few months until both the AC and the heat stopped working in the dead of winter in NH. No heat, AC or defrost. Same as before, the dealer I bought it from would not look at it so I drove to a separate dealer this time. I work a lot, so getting there was hard but I took it in late April. This dealer told me I should never have been driving it, and it was unsafe to drive since I left the first dealer. They gave me a loaner for a week. I had to call them for updates as they never reached out. I reached out to KIA directly and I got an escalation officer, Matt. He was helpful until 3 weeks later when he missed his second call in to me. I requested a buy back (or some form of compensation for being allowed to drive something unsafe, and being sold a lemon) and he refused. He told me that "We don't do compensation". So I asked for a buy back, and he rudely told me that if I did this it would take 8 months and that it is a "bad idea" to go this route that instead I should keep waiting. I declined, and he sent me the paperwork which I filled out. That was 15 days ago and he has not reached out to even tell me that it was received let alone any status updates. I am going to reach out NH and file for the Lemon law arbitration next, go to social media and also any news that wants to hear about it.

attendre une semaine pour rechercher une panne et changer un filtre a gas oil cherz kia 86440

Motor blew at 74 k. Won't fix it. Still owe 11k pd 9k on it. They were dishonest about loan. Now my credit will be ruined because I've no choice but to give car back. Bad bad bad company and junk cars. My life is in ruins because of this situation. Lost a grandchild because couldn't get him to outpatient services, losing my business of 10+ years because I can't get to jobs. No motor blows at this mileage. Please whatever you do stay away from Kia and even more Taylor Kia. They do not back you up and lie straight to your face just to make a sell. There is no coming back from this mess. Lives literally destroyed. I beg others not to go thru this and run from Kia at full speed. I'm a single grandmother Raising 2 grandchildren for 12 yes now and 1 being autistic. So now he's gone because he was in an outpatient program I couldn't get him to because my car blown up. So lost a child, a business, and now my good credit. Nightmare.

I call kia Customer care to file complaint and they would not do anything except call dealer and tell them that they have a compliant and reason nothing else can be done because they are privately owned delear. This is the history of what happend with me at a Kia Dealer in my area. My vehicle went in for service 3 hours after it was due (pick after 8am appt monday 5-1-23 @ west nyack ny kia dealer ship, car was picked up after 12pm 4 hours after intial pick. I was told from last service visit for same issue that it would be fixed next time if it happens again. Car was needed same day before 4 as family had Sports equiptment and had a game to attend.after numerous attempts at contacting service and sales to reach out to service depatmemt. I my self had to pick up vehicle amd missing kids baseball game. I will addimit i lost my cool for lack of communication from previous and today service experience and had used profanity over the pohne with lack of comprehending what i was being told today and wjay i was told from last service. Servcie issues was for tail gait rubber seal getting stuck or suctions to leftgate. Al was done is being cleaned and key fobs not working in responding unlock or lock and srltarting vehicels, for this service told me new battries were needed. I told them i already did that and still same issue was occurring. When car was picked up no print out was avaliable and service manager at that point stated that i am no longer welcome to the service department. Beacuse of being rude and cursing. The service manager while i was talking was talking over me when i was explaning why i was frustrated and the lack of cummunication and updates about my vehicle. It took them 30 minutes to print out service paper for service visit. I even talked to the sales manager and was advised that what service manager had about no longer allowed to come service. Also another issue. I had adivsed service department evetime the car was being picked up that notting in the car like radio or setting to be touched. the pickup persons were also notified by my self of this not to touch radio anthing with every service pickup. last time radio was touched and left at radio station that is know to play profanity music. Amd my kids when i had kids in car and turned datio on it play station it dont play im my car and curing was head in songs. This time when car was pocked i told the pickup person do not touch anything. When after none of the service issues where completed and had pick up car after 6 pm. I noticed whiled driving that my after market font facing camer was not working looked down at the cigarette light plug in light was on, then looked at camera and saw wire was unplugged from camers port and was not turned on, i my head i tought the pickup perzon might of unplugged. Also tried calling kia customer care for over two and half hours three different time two time before 6pm cut off time stating in goolge searh. Bottom like is i need my service issues fixed. Another previous service issue of roof leaking in past was also not foxed because tec could not duplicate issue this had not happend but can see staing from viser and side pannel driver side. Need to chat with kiad customer care directly.

My Kia Soul was stolen with a tic tok challenge. A kid was able to steal my car in minutes. Kia is aware this is an issue and has did nothing.