Kia Motors AmericaReviews of kia.com

The Pearl White paint on our 2016 Sorento has been sheeting off. Started with the hood, then left pillar, then roof. This is a known problem with the paint. Started before the warranty expired, but there was deceit, procrastination and flat out lies concerning the issue and coverage. The hood, pillar and roof were covered by Kia as a 'Good will gesture". This is absurd. They have denied any additional coverage for re-painting their defective product. When you spend thirty some thousand dollars for a product and the company won't stand behind their product, they are frauds. Will never purchase another Kia product again. This sentiment will also be shared with all in general conversation.

Car inoperable, towed to dealership and part ordered. Ffwd 5mos & order tracker no longer reflects status per dealership. Referred to Kia Customer Care to no avail, same lack of part status info and I'm also informed that there is NO way to contact the factory for status. Part finally arrives 6mos later. I inquire about reimbursement due to their poor service just to receive the run around. Generic reimbursement denial response received today. Zero reference to the 6 month ordeal that left me without my primary or ANY transportation the entire time. It is unfathomable that a company has no way of communicating with their factory regarding an in progress order for 6 months. Physically mailed updates could have taken place in that time period. Numerous fruitless calls and emails are the culmination of the Care received from Kia Customer Care post case escalation. Buyer beware there is no reward for being a Kia customer. Once your vehicle is inoperable, you are on your own.

NICK S. HANDLED MY CAR BEING REPAIRED THAT I HAD BEEN WAITING SINCE OCTOBER OF 2022. HE GOT MY CAR PAINTED,OIL CHANGE AND 2 RECALLS IN 3 DAYS, HE ALSO MADE SURE I HAD A RENTAL WHILE IT WAS BEING REPAIRED. I ONLY CALLED HIM ONCE AND HE HANDLED EVERYTHING RIGHT AWAY. KIA NORTHLAKE BLVD. WRITTEN BY PAULA LECOUNTE BOWE

I was just denied an engine replacement for a 2016 Kia Forte hatchback with 85,000 miles on it. Kia has been sued because they manufactured a trash engine and lost but continue to screw over their customers by not replacing the engines when they fail. I WILL NEVER BUY ANOTHER KIA. I WILL TELL EVERYONE HOW HORRIBLE THIS COMPANY IS. How can Kia continue to take advantage of people even after losing a class action law suit!! UNACCEPTABLE!!!

Bought a brand-new 2023 Kia SPORTAGE. My Sportage broke after 7 months. The car is covered under warranty, but my car has been at the dealer for over 16 days and the parts have not even been ordered yet. They gave me a tiny car that my mother and brother cannot even fit into. I asked to have my payment waved until the Sportage was fixed, but they told me they could not do anything. After explaining that they did not give me a comparable rental car they sent me to another member of customer service who told me they could not do anything. I spent two hours on the phone today and nothing was resolved. They keep telling me they don't know how long it will be until my Sportage is fixed. In the meantime, I am trying to move four hours away and am waiting on my Sportage to move my last items. I’m hoping that the Sportage will be ready before my lease ends, or I will need to spend more money out of pocket to rent a moving van. They keep blowing me off when I ask to be reimbursed for the tow truck. Be careful before considering a Kia. Their cars don’t seem to be built to last.

They opened up a case file (after 2 diconnections). Even though there is a recall, their dealer is refusing to do it, and a week later, I can't get thru to Kia and have invested hours on their phone queue. If my airbags do not work now, who's fault is it? KIA rep or the dealer? Shameful customer service at all levels.

I own a 2019 Kia Sedona. There are so many thefts due to Kia making short cuts allowing the vehicles an easy target. I contacted Kia customer service requesting a club lock and was told Kia donated the club lock to certain police departments. This does not help people who do not live near any of these certain police departments. I asked for a reimbursement if I had to buy my own lock and was told NO. KIA WILL NOT REIMBURSE YOU. I AM ON MY OWN! Kia needs to step up and do the right thing. MAKE A GOOD FAITH EFFORT. BAD PUBLIC RELATIONS! Insurance companies are now increasing the rates or not even insuring these vehicles. SHAME ON YOU KIA. AT LEAST REIMBURSE ME FOR HAVING TO BUY SPECIAL EQUIPMENT DUE TO YOUR COST CUTTING!

I purchased at 2023 Kia Sportage in April 2022 started having an issue with a sound ask for service appointment was told 21/2 weeks to get in broke down at around 6,000 miles to be told I needed a new engine I have been fighting with Kia since August 2022 to get the buyback completed, all while awaiting for my buyback to take place my car was hit in the parking lot at the Kia dealership. I have spent hours and hours on hold and hours and hours trying to get my money back, loosing money with tons of heartache. Do yourself a favor don't buy Kia im still waiting.