Kia Motors AmericaReviews of kia.com

I have been a loyal customer of KIA for over 20 years. I have bought all of my KIA’s from the same place in Crystal River FL. The dealership recently changed to Jenkins. I will never buy a vehicle from any of their dealerships again. Their salesman are the typical fast talking sales people you hear about. The trade in price changed several times, the down payment changed too. By the time it was finished I was not sure what I was paying. That’s on me. Then I met the smooth talking financing person, again talked about everything but the pavements. Talked about the warranty and I didn’t understand that I was buying a 10 warranty that I didn’t really need. When I did I got the dealership to rewrite the contract. When I went in to sign the paperwork the interest rate went up almost 3%. They were going to make up the lost money on the warranty by increasing the interest rate. No one at KIA American tried to help me with a terrible dealer. KIA just lost a 20 year customer.

Car crapped out at 12k miles. Company doesn't really care. Leased car been out of service over 3 months and refuse to waive my lease payments. So I get to pay something for nothing.

I would also give this company a 0 if I could. We have a dead and useless 2015 Kia optima that was brand new when purchased. (Now with 135,000 miles on it) We have moved a few times since then and did not get notice of the ‘upgrades’ needing to be done. When we finally did go to get them done…the car was fine. We called the dealership to inquire about the upgrades and the problems everyone was having and this really messed everything up. Somewhere in our file it states that we were having engine trouble, because we called to inquire. The dealership did the upgrades then shortly after, we had the problems. They have denied the engine replacement. I had one person at Kia customer care that was great and helpful. And come to find out she transferred. The rest of the people in there are short and unhelpful. The settlement was actually written so it WOULD exclude people. Because it was not written as a ‘recall’ they have no responsibility unless you did/do the knock sensor. It’s honestly appalling. They deliberately found a way around having to replace engines in all the cars. Kia is a billion dollar company and their refusal to stand behind their cars is wrong on so many levels. It’s a company of the rich get richer and the rest of us are stuck. I will never own another Kia…and I am hoping this post may help one person make a better decision and not purchase from Kia. A company that does not FULLY stand behind their cars (with a recall that HAS TO FIX ALL THE CARS) is dishonest and not worthy of your business.

Bonjour, même une étoile est trop bien noté pour un service honteux, des employés non qualifiés et non formés sur leur plaforme. Des voitures neuves qui tombent en panne à 900km de chez nous et pas de prêt de véhicule car nous avons choisis plutôt le rapatriement dans notre maison avec notre bébé alors qu’au téléphone on nous promet un véhicule de location une foi de retour dans notre région. Fuyez !!

If I could, I'd give them zero. Kia costumer support did nothing to help me. I asked to speak to a manager multiple times and every time I was transfered to the same guy who pretended not to hear me. Worst experience of my life after having an engine go out, and the replacement go out after 2 months. I'm never going back to kia, nor any car brand connected to them. I will never suggest their cars. I'm in debt as a 26 year old an incredible amount after this. I hope someone tries to reach out to me after this God awful experience.

I unfortunately own a 2023 Kia Telluride. This is our third Kia in a row and our second Telluride. In March of this year, our 2023 Kia Telluride, that we lease through Kia, was involved in an accident. Since March, our Kia has been sitting at the repair shop awaiting parts that Kia can not provide. This is unacceptable. We are leasing a Kia, through Kia, paying Kia, and Kia refuses to provide the parts to fix it. I have been in contact with Kia Customer care and been lied to multiple times and my wife has been hung up on once she mentions the case #. Mark at Kia told me he was going to handle this and get back to me that same day. He promised to contact Sonny’s Body Shop that is doing the repair work and Williams Kia who they ordered the parts through and figure it all out. That was over a week ago. Mark lied. The next lady I spoke with told me I was stuck with Mark and that she would leave him a message and that was all she could do for me. I asked her for a supervisor, got a voicemail, and of course never heard back. Kia has blocked me on social media and told me they don't care about my issue. This is not a company you want to deal with.

Love my 2022 Kia K5 in-line, called Kia dealerships in Woodstock, Marietta, Atlalnta for service appointment. Wanted to speak to service dept first. Was asked to leave phone number by all 3 dealership for call back...no call back in 3 days from any one of the dealership.

I’ve had my 2015 Kia Optima MAY OF 2021 so ive had it for ONLY 2 years. My cars engine suddenly shut down on the highway June 7th 2023 , Its AUGUST and hasnt a damn soul did anything about this. I was told by the dealership I got it from named Koons of Kia in Woodbridge VA that the engine is seized due to a software recall not being performed. Ok cool so when did this recall get addressed to me? I call corporate and ask and they inform me the recalls came out 2018 and 2020. So explain to me why Im being held liable for this recall performance if nobody ever mentioned a thing to me. For starters KIA as a whole is full of it and the fact Im sitting here stressing going without a vehicle for 3 months and there isnt a soul concerned nor helpful… Is insane. Im sueing KIA see ya in court! and I advice no one to EVER purchase a KIA EVER. they are crappy cars and people